Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Specialist (all genders).

As a Know Your Customer Operations Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. Conduct end-to-end Enhanced Due Diligence (EDD) for complex/high-risk KYC cases, and investigate KYC related alerts. Ideally, you will bring 2+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: Good KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, Relevant AML/ KYC accreditations (e.g. ACAMs or similar).

Job Description

• Engage and contribute in building KYC related operational processes, including analysis content, relevant guidelines and procedures, as well as tools & reporting requirements.

• Conduct end-to-end Customer Due Diligence in accordance with regulatory requirements and internal policies.

• Monitor, investigate and opine on alerts generated by the KYC systems, taking appropriate action in line with established procedures.

• Review and verify high risk customer Identification documentation and other provided information during the onboarding process.

• Ensure timely and clear escalation of high -risk cases to appropriate teams for further investigation and action.

• Perform Quality Control, as applicable, on KYC Due Diligence related processes

• Collaborate with internal stakeholders, including compliance, legal, and customer support teams, to address KYC-related issues and inquires.

• Communicate with prospects/ customers when additional KYC related information or documentation is required.

• Provide valuable input and recommendations for enhancing existing KYC processes, drawing on expertise in customer due diligence and regulatory compliance.

Required qualifications, capabilities, and skillset

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.

• 2+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.

• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.

• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach a successful resolution.

• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.

• Growth mindset and a passion for learning and self-development.

• A commitment to collaboration and collective growth within the team.

• Very good computer literacy, including MS Office Suite Applications.

• Excellent communication skills in English (both verbally and in writing), German strongly advantageous.

Preferred qualifications, capabilities and skills

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.

• Good Knowledge of the German regulatory framework and best practices regarding KYC processes

• Familiarity with KYC software, databases, and customer screening tool, as well as the ability to adapt to new technologies

• Familiarity with digital banking platforms, payment systems, and financial technologies.

• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)