At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Transactions Specialist - Payment Services work is creative, exciting, and different every day.

As a Transactions Specialist III for the Process Control Facility/Bill Pay Cost Management Team, you will perform diverse customer setup functions for the products across Chase. You will perform biller setups for various payment channels for our Chase customers and ensure payments are accurately routed. In this role, you will need to demonstrate ownership of tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving and the ability to effectively prioritize multiple tasks in a fast-paced environment.

Centralized Transaction Operations (CTO) provides global operational support across retail, commercial, treasury, asset & wealth management, and credit card customers, with ~4,900 employees. Payment Services supports individual and corporate customers across all JPMorganChase lines of business, handling core payment processing such as check posting/capture/clearing and cash movement, with ~600 employees. Within Payment Services, the Float Systems Team (~15 members) includes the Process Control Facility (PCF), which maintains customer configuration data for electronic deposit processing through the Virtual Processing Center and partners with groups like branches, ATMs, lockbox, correspondent banks, clearinghouses, and the Federal Reserve. The team also runs Bill Pay Cost Management (BPCM), maintaining Chase.com biller configurations to route payments efficiently and cost-effectively while ensuring accuracy.

Job Responsibilities

• Complete and review setup and maintenance for biller profiles and/or customer profiles
• Perform biller setups for various payment channels and ensure payments are accurately routed
• Provide excellent customer setups for electronic deposits into Chase
• Enhance bill payment details for more efficient routing
• Interact directly with internal clients through Navigator, SharePoint, and email
• Follow and maintain internal procedure documents
• Maintain audit records of changes
• Support system testing for development changes in the system
• Complete requests, validations, and verifications to meet defined/customer-defined timeframes
• Own and resolve service issues to the point of resolution

• Support a Continuous Improvement culture in a rapidly changing environment through personal and team engagement

Required qualifications, capabilities, and skills:

• Customer service skills – Client relationship, negotiation, oral and written communication
• Problem solving and analytics
• Detail-oriented with good organizational skills
• Able to work independently, make appropriate decisions and escalate when appropriate
• Demonstrate ability to own, research and resolve complex service issues
• Able to follow a process, find gaps and recommend improvements
• Excellent time management and organizational skills
• Proficiency with Microsoft Excel
• Ability to learn and follow policies, procedures, and processes quickly

Work Schedule: Onsite Monday - Friday 8:00am - 4:30pm

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans