Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Director in Consumer Bank for Deposit 2.0, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

Deposits 2.0 is a multi-year strategic priority for Consumer and Community Banking and will require not only build of a new product, but also significant build across the organization as we collectively modernize experiences and functionality.

Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors, the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Continually innovates on existing reporting processes to ensure appropriate attention to escalations, while maintaining as light touch administrative burden as possible
• Maintains an evergreen status report, and represents Deposits 2.0 status to senior stakeholders and with supporting products
• Proactively identifies and removes blockers for the team, while building long term relationships with stakeholders and becoming a horizontal Subject Matter Expert on Deposits 2.0
• Maintains and iterates central Deposits 2.0 materials like Area Product Group roadmaps, process and procedure documentation, product task management requirements
• Considers all required actions that lead to a successful delivery and that the organization is prepared or the gap is filled
• Becomes a horizontal Subject Matter Expert on how Deposits 2.0 functions as a product to successfully deliver

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Advanced knowledge of JIRA, JIRA Align, and Confluence
• Experience leading teams of 8-12 individuals
• History of strong negotiation skills and creative problem solving
• Strong written and verbal communication skills

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Comfort working with ambiguity, and defining a plan of action.
• Understanding and experience running operational processes to measure success metrics, business readiness and release management
• Experience running horizontal center of excellence with preference in subject matter of data metrics, risk and controls.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Lead a team to deliver high-impact, cross-org projects on time as Product Delivery Director for Deposits 2.0