Senior Product Analyst - Chase Travel Platform Rebuild
JPMorganChase
Product, IT
New York, NY, USA
As a Senior Product Analyst on the Chase Travel Platform Rebuild team, you will play a critical role in supporting the phased migration of our platform and user interface. You will partner with the engineering team to ensure the new platform delivers on performance, reliability, and business goals. Your analytical insights and cross-functional collaboration will help drive momentum and minimize risk throughout this transformation.
Key Responsibilities:
- Translate requirements into actionable user stories, acceptance criteria, and technical requirements for platform and UI build.
- Support the phased migration of the Chase Travel platform, leveraging proven release tactics to minimize risk and customer impact.
- Define, track, and report on reliability and observability metrics, ensuring these are core product goals with clear performance targets.
- Build commercial acumen in the travel industry to inform pricing, merchandising, and partner strategy decisions.
- Drive cross-functional alignment and facilitate decision-making to maintain project momentum through change.
- Gather, analyze, and prioritize requirements from stakeholders across product, engineering, and commercial teams.
- Monitor platform performance, user feedback, and migration progress to identify opportunities for improvement.
- Champion a customer-centric approach in all product decisions, ensuring the rebuilt platform delivers an exceptional travel experience.
Required Qualifications, Capabilities, and Skills:
- Ability to translate business and commercial needs into technical requirements.
- Experience as a product analyst, business analyst, or similar role in a technology-driven environment.
- Strong analytical and problem-solving skills, with the ability to make sound architectural trade-offs.
- Understanding of agile product development and phased release strategies.
- Effective communication and stakeholder management abilities, including cross-functional collaboration.
- Strong organizational and prioritization skills.
- Commitment to continuous learning and improvement.
- Ability to adapt to changing priorities and drive momentum through change.
Preferred Qualifications, Capabilities, and Skills:
- Experience in platform migration, systems architecture, or large-scale technology transformation projects.
- Experience tracking and reporting on reliability, observability, and performance metrics.
- Background in travel or e-commerce.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Join the Chase Travel team as we rebuild our technology stack to create a flexible, future-ready platform that will enhance performance, reliability, and agility—unlocking expansion opportunities across the entire Chase Travel journey.