As the Cash Expense Service Manager, Vice President in Cash Asset Management Operations, you will lead end-to-end run-the-bank processing across 3 locations, ensuring stable execution, strong controls, and consistent service outcomes.

The role encompasses…

• Explain - the determination of cause and attribution for Nostro expenses
• Expense - the allocation and posting of Nostro expenses to the right place in the P&L and
• Data - the management & distribution of results generated by Explain/Expense processing

You will manage managers/team leads and a 20+ team, driving performance against service levels and operational risk standards. You will jointly deliver change-the-bank initiatives with the Cash Expense Service Owner to improve STP, modernize processes, reduce defects, and strengthen the control environment.

Job Responsibilities

• Lead end-to-end run-the-bank delivery for Nostro cash expense operations, ensuring adherence to service levels, quality, and timeliness.
• Manage daily execution, prioritization, and capacity/coverage planning across a 20+ organization with 2+ direct reports.
• Oversee exception and breaks management, ensuring disciplined investigation, resolution, escalation, and closure.
• Own incident and problem management for the service, including root cause analysis and sustained corrective actions.
• Ensure robust control execution, evidence standards, and documentation (procedures, runbooks, control steps) aligned to risk expectations.
• Deliver performance routines and management information (daily/weekly/monthly) on volumes, quality, aging, and operational risk indicators.
• Partner with Technology and operational partners to address production issues, reduce manual touchpoints, and improve service resilience.
• Drive continuous improvement to reduce errors, rework, and cycle times through standardization and operational discipline.
• Co-lead change-the-bank delivery with the Cash Expense Service Owner, supporting requirements, testing, implementation readiness, and stabilization.
• Represent the service in governance forums, audits, and reviews; remediate findings and control gaps within committed timelines.
• Develop talent through coaching, performance management, and succession planning across managers/team leads and staff.

Required qualifications, capabilities, and skills

• Proven leadership experience in financial services operations at Vice President-equivalent level with end-to-end service accountability.
• Demonstrated run-the-bank ownership including service levels, quality management, capacity planning, and senior stakeholder reporting.
• Strong understanding of Nostro-related operations and exception-driven processing in a controlled environment.
• Experience leading managers/team leads and scaling execution across a 20+ person organization.
• Strong operational risk and controls mindset, including audit readiness, evidence discipline, and timely remediation execution.
• Demonstrated incident, issue, and escalation management experience with structured root cause practices.
• Ability to drive performance through data-driven management information, KPI routines, and continuous improvement.
• Strong written and verbal communication skills with the ability to present clearly to senior stakeholders.
• Ability to partner effectively across Operations, Technology, and Control functions to deliver outcomes.
• High accountability, sound judgment, and ability to execute under time-critical deadlines.

Preferred qualifications, capabilities, and skills

• Experience delivering process transformation and automation (workflow tools, digitization, or robotics process automation).
• Familiarity with service management disciplines (incident, problem, change) applied in operations environments.
• Experience operating within a global, multi-location delivery model with follow-the-sun governance.
• Background supporting cash operations, reconciliations-adjacent processes, or cash investigations.
• Demonstrated track record of reducing defects and manual touchpoints through standardization and control uplift.
• Experience creating business cases or roadmaps for operational improvements in partnership with a Service Owner.
• Lean/Six Sigma or other continuous improvement certification (or equivalent practical experience).

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Lead Global Nostro cash expense operations from Manila—own run-the-bank delivery and shape change with the Service Owner.