As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank – Markets – Sales, Research & Data Technology (SRDT), you hold a technical leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Collaborates with Software Engineering, Product, and other stakeholder teams to drive issue resolution, operational stability, and performance improvements.
• Monitor production environments for anomalies, leveraging observability tools and dashboards to detect and address issues promptly.

Required qualifications, capabilities, and skills

• 6+ years of experience in technology support, production/application support, DevOps, or infrastructure management.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Experience supporting public/private cloud-based applications.
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)Strong collaboration skills and the ability to build effective relationships across teams.
• Ability to identify and solve problems related to complex data structures and algorithms
• Drive to self-educate and evaluate new technology
• Ability to teach new programming languages to team members
• Ability to expand and collaborate across different levels and stakeholder groups

• Familiarity with ITIL support methodologies and concepts.
• Solid understanding of networking concepts and troubleshooting.
• Familiarity with Infrastructure as Code (IaC) tools and major cloud platforms (AWS, Azure, or GCP).