DESCRIPTION:

Duties: Collaborate with stakeholders across functions and LOBs to drive analytics and formulate quantifiable business cases. Partner with Product Groups and Lines of Business to assess business drivers and underlying data. Monitor KPIs/initiatives, trend analysis, and analyses, including segmentations, optimizations and other techniques to improve business performance. Import, clean, transform and validate data from multiple sources in preparation for analytics. Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to understand customer journeys and friction points. Leverage a variety of analytical applications to describe, analyze, and interpret trends and patterns in complex data sets. Prepare and deliver presentations summarizing insights and conclusions to socialize to stakeholders and Senior leadership. Partner and collaborate closely with data management teams, strategy teams, and other analytics resources across multiple functional teams. Leverage large language models (LLM) and generative AI technologies to efficiently process and analyze survey responses, extracting valuable insights and trends to inform data-driven decision-making. Utilize statistical methods to effectively sample and identify appropriate survey audiences, ensuring representative and reliable data collection for comprehensive analysis. Leverage Data and Analytic Team partnerships for incorporating additional data sets for optimizing business results. Act as a mentor to Team members, stakeholders and fellow Data and Analytics partners in survey data and results. Manage book of work with management calibration.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Business Analytics, Statistics, Machine Learning, or related field of study plus 1 year of experience in the job offered or as Quant Analytics, Quantitative Analyst, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Analytics, Statistics, Machine Learning, or related field of study plus 3 years of experience in the job offered or as Quant Analytics, Quantitative Analyst, or related occupation.

Skills Required: This position requires experience with the following: Developing quantifiable business goals and applying statistical and analytical methods to derive actionable insights for decision-making and prioritization; Monitoring key performance indicators (KPIs) and initiatives, trend analysis, and analyses, including segmentations, optimizations and other techniques to improve business performance; Collaborating with cross-functional teams to drive analytics initiatives and disseminate insights; Importing, cleaning, transforming, and validating data from diverse sources using ETL (Extract, Transform, Load) processes to prepare for analysis; Leveraging tools for Database querying including at least one of the following: SQL, Alteryx, Python, or R; Leveraging statistical analysis tools to analyze data sets including at least one of the following: SQL, Alteryx, Python, or R; Leveraging tools for Data retrieval including at least one of the following: SQL, Alteryx, Python, R, Tableau, or Adobe Analytics; Developing and delivering executive-level presentations summarizing data insights and conclusions; Processing and analyzing survey responses, and extracting insights and trends for data-driven decision-making; Identifying and selecting representative survey audiences for reliable data collection and comprehensive analysis using statistical sampling methods; Interpreting data and addressing business challenges through data-driven solutions.

Job Location: 301 N Walnut St, Wilmington, DE 19801.

Full-Time.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Collaborate with stakeholders across functions and LOBs to drive analytics and formulate quantifiable business cases.