Analyst-Reg Ops - Change Management
JPMorganChase
IT, Operations
Mumbai, Maharashtra, India
Join a high-impact team driving meaningful change across APAC Operations. You’ll connect business, technology, and control partners to deliver outcomes with discipline and transparency. This role blends delivery leadership, stakeholder influence, and process improvement to strengthen efficiency and controls.
Job Summary:
As an Analyst-Reg Ops - Change Management within APAC Operations, you lead end-to-end change delivery from demand intake through implementation and BAU transition. You coordinate cross-functional stakeholders to shape priorities, manage execution, and ensure governance, documentation, and controls are consistently applied. You drive standardization and automation to improve operational efficiency, data quality, and risk outcomes across APAC.
Job Responsibilities:
- Coordinate cross-functional teams across business, technology, compliance, and operations to deliver agreed change objectives.
- Support portfolio and agenda management by providing analysis that informs sequencing and prioritization decisions.
- Facilitate governance forums by running meetings/calls and ensuring decisions, actions, and outcomes are captured.
- Track delivery progress by managing plans, milestones, RAID, actions, and dependencies through to closure.
- Maintain documentation, version control, and artifacts to ensure adherence to procedures, guidelines, policies, and data-quality principles.
- Assess incoming change requests by clarifying objectives, scope, success measures, and recommending prioritization.
- Lead initiation activities including kick-offs, requirement elicitation, analysis, and scope definition.
- Manage day-to-day execution by monitoring quality, delivery health, and escalating issues appropriately.
- Engage stakeholders as a trusted conduit by providing clear, timely status and development updates.
- Document APAC regulatory requirements and act as a Country SPOC with global/regional operations, technology, and product teams.
- Deliver process standardization and automation with embedded controls across build and submission processes.
Required qualifications, capabilities, and skills:
- Bring 2+ years of experience in or significant exposure to project/change management disciplines.
- Hold a degree in Engineering, Mathematics, Economics, Commerce, or Business Administration (or equivalent).
- Demonstrate strong interpersonal skills with the ability to influence partners and colleagues.
- Apply analytical and problem-solving skills to shape scope, priorities, and delivery decisions.
- Adapt flexibly to changing business requirements and shifting priorities.
- Communicate clearly in writing and verbally, including updates suitable for senior management.
- Demonstrate a control and risk mindset, anticipating gaps and driving appropriate remediation plans.
Preferred qualifications, capabilities, and skills:
- Leverage banking and regulatory knowledge, ideally across APAC operating models.
- Apply payments knowledge to support change shaping and impact assessment.
- Produce management reporting and metrics suitable for senior leadership consumption.
- Use Microsoft Office tools (Access, Excel, Word, PowerPoint) to build materials and analysis efficiently.
- Utilize Visio and/or MS Project to document processes and manage plans and timelines.
- Operate confidently in Jira to manage work items, actions, and delivery tracking.
- Employ Tableau and/or Alteryx to enhance reporting, analytics, and automation outcomes.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Drive APAC operations change delivery, governance, regulatory alignment, and automation from intake to BAU.