Custody Asset Servicing Specialist
JPMorganChase
Mumbai, Maharashtra, India
Join J.P. Morgan Investor Services and support a best-in-class custody franchise delivering outcomes across global markets. Work in a collaborative Middle Office risk team that protects clients and the firm through disciplined controls and proactive issue management. Build deep asset servicing expertise while partnering across Operations, Product, Legal, Compliance, and client-facing teams.
As an Asset Servicing Risk Analyst within Custody Asset Services Middle Office, you manage operational risk associated with voluntary corporate action events across global markets. You support client and operational teams through instruction and inquiry management while partnering to resolve control and service delivery issues. You maintain a strong control environment by completing daily checks, contributing to team projects, and delivering positive client experience.
Job Responsibilities
- Identify and manage operational risks for voluntary corporate action events.
- Provide instruction management support to clients and operational support teams.
- Support global client-facing Middle Office teams with inquiry management for voluntary corporate actions.
- Partner with core Operations and Middle Office teams to resolve control and service delivery issues.
- Execute daily control checks and ensure completion within defined timelines.
- Diagnose issues and drive timely resolution using structured problem-solving.
- Communicate effectively with stakeholders, including senior business executives, on risks and outcomes.
- Document actions, decisions, and exceptions to maintain audit-ready evidence trails.
- Participate actively in team huddles to align on priorities, risks, and escalations.
- Contribute to departmental projects that improve controls, efficiency, and client experience.
- Leverage Excel and user tools to analyze trends, track issues, and support reporting.
Required Qualifications, Capabilities, and Skills
- Hold a bachelor’s degree.
- Demonstrate understanding of equity and fixed income instruments.
- Apply technical knowledge of corporate actions to identify and remediate risk.
- Exhibit logical and analytical problem-solving skills to diagnose issues and drive remediation.
- Communicate clearly in written and verbal formats and build relationships across stakeholders.
- Work independently under pressure while collaborating effectively within a team.
- Operate proficiently in MS Excel, Word, and PowerPoint.
Preferred Qualifications, Capabilities, and Skills
- Leverage experience supporting Asset Services or Global Custody operations.
- Utilize basic knowledge of Alteryx and Tableau to enhance analysis and reporting.
- Strengthen control execution by applying structured daily check routines and escalation discipline.
- Improve inquiry turnaround times by partnering closely with Operations and Client Service.
- Contribute to process enhancements by identifying recurring issues and proposing fixes.
- Support stakeholder communication with concise updates, MI, and risk summaries.
- Expand product knowledge across markets and event types through continuous learning.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Manage operational risk for global corporate actions in Custody Asset Services, strengthening controls and client outcomes end-to-end.