Credit Monitoring Supervisor
People & HR, Operations
Ohio, USA
Create impact through strong credit monitoring leadership—where your coaching and process expertise help teams deliver accurate, compliant outcomes. You’ll guide analysts through complex work, strengthen controls, and drive improvements that scale across lines of business.
Job summary
As a Wholesale Credit Monitoring Supervisor within Wholesale Lending Services, you will lead and develop a team of Monitoring Analysts responsible for credit monitoring activities across multiple business lines. You will ensure work aligns to credit procedures and policies, apply advanced judgment when interpreting financial and legal documentation, and lead continuous improvement efforts to reduce errors and improve efficiency. You’ll join a team that values partnership, clear communication, and strong ownership.
Job responsibilities
- Train new hires and upskilled employees on process-level tasks, including differences across lines of business and core systems
- Coach and develop employees through tailored feedback, with a focus on performance, quality, and professional growth
- Review financial agreements and ensure compliance with credit procedures and policies, considering system limitations when applicable
- Interpret legal and underwriting-related documents and perform due diligence to support lending requirements
- Partner with internal teams globally to align on workflow, expectations, and issue resolution
- Manage complex requests independently and make process decisions grounded in documented policies, procedures, and current agreements
- Resolve exceptions and one-off transactions, escalating risk appropriately and documenting outcomes
- Lead continuous improvement projects by identifying gaps, performing root-cause analysis, and recommending solutions
- Create and maintain written procedures, job aids, and training materials to support consistent execution
Required qualifications, capabilities, and skills
- 3 years of experience in credit monitoring and/or quality control, with exposure to a broad set of processes and transaction types
- Demonstrated ability to train, coach, and develop employees to improve performance and reduce quality errors
- Advanced experience interpreting financial documents (e.g., financial statements, appraisal reports, borrowing base certificates, compliance certificates)
- Advanced experience interpreting credit and mortgage-related documents (e.g., credit agreements and other legal underwriting documentation) and extracting critical data
- Strong written and verbal communication skills with the ability to influence and partner across multiple levels of management
- Ability to work independently with minimal supervision, including strong time management and prioritization
Preferred qualifications, capabilities, and skills
- Experience leading or supporting process improvement initiatives (e.g., root-cause analysis, control enhancement, training standardization)
- Experience partnering across distributed/global teams supporting credit monitoring workflows
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Coach and develop monitoring analysts while reviewing complex credit docs, ensuring compliance, and improving processes.