Asset Management-Client Technology, Production Support Engineer-Associate/VP

JPMorganChase
JPMorganChase

IT, Customer Service

Shanghai, China

Posted on Jun 16, 2026

Team Responsibilities

  1. Be responsible for providing systematic solutions for client facing business requirement and strategy.
  2. Design systematic solutions to improve the daily work efficiency and reduce potential risk for sales, marketing, customer service, products and other client-facing departments.
  3. Be responsible for project execution and daily operation and maintenance of systems for client facing business.
  4. Be responsible for the architecture design and development of sales platform, CRM, marketing platform, product life cycle system and other self-developed systems.
  5. Connect with global team to align AMC‘s R&D governance framework and improve R&D standards.

  6. Keep up to date with cutting-edge technology to empower client facing business and optimize cost efficiency.

Job Responsibilities

1) Responsible for the operation and management of fund company systems, including direct sales, online trading, proactive services, call center systems, etc., covering daily maintenance, system changes, issue resolution, emergency response, technical support, and ensuring secure and stable system operations.
2) Establish and maintain regular communication and coordination mechanisms with business departments, conduct comprehensive analysis of departmental requirements, and design application solutions in relevant areas.
3) Act as project manager or key team member in implementing and managing application projects in related fields.
4) Proactively monitor industry trends, regularly analyze and evaluate the functionality and operational status of application systems, and take effective measures to eliminate or reduce operational risks.
5) Regularly prepare, revise, and update management manuals, operation manuals, user training materials, and other documentation related to application systems.

Required qualifications, capabilities, and skills

1) Bachelor's degree in computer-related field with at least 5 years of relevant work experience;
2) Familiarity with fund company systems (direct sales, online trading, proactive services, call center systems, etc.), with strong capabilities in business support, system development, issue resolution, and emergency troubleshooting;
3) Proficiency in Linux operations, skilled in Oracle database usage, and capable of SQL development;
4) Familiarity with programming languages such as Java, with basic programming skills being a plus;
5) Strong stress resistance, communication and coordination skills, high sense of responsibility, and team spirit;
6) Basic English reading and writing proficiency;
7) Candidates with fund industry qualifications and prior experience at public offering fund companies will be given priority.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​
Great opportunity to join AM tech team.
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