Fraud Analyst - Cash Fraud Operations Manila (Portuguese Bilingual) (Commercial & Investment Bank)
Accounting & Finance, IT, Operations
metro manila, philippines
Join our Cash Fraud Operations team and play a strategic role in combating fraud in one of the world’s most innovative banks.
As a Fraud Analyst within the Cash Fraud Operations team, you will be responsible for validating held payments, monitoring various queues for detection of potential fraud payments, and processing end-to-end fraud flow for confirmed fraud payments. This role provides an opportunity to develop leadership skills, foster a high-performance culture, and work in a dynamic organizational and operational environment.
Job Responsibilities
- Validate held payments by partnering with internal stakeholders to confirm legitimacy and determine appropriate action. Document outreach and outcomes accurately and on time.
- Monitor and manage fraud detection queues, prioritizing work to meet payment cutoffs and service-level expectations.
- Investigate payment transactions to distinguish true fraud from false positives and determine appropriate disposition.
- Manage confirmed fraud cases end-to-end, including required actions related to Global Security Investigations, OFAC-related fraud detection processes, and incident reporting.
- Support continuous improvement by contributing to policies, procedures, job aids, and training materials.
- Produce daily and periodic reporting, including start-of-day/end-of-day summaries and fraud monitoring activity reports.
- Serve as a subject matter expert (SME) by supporting and/or delivering training and knowledge sharing across the team.
- Perform additional duties as needed to support team objectives and operational needs.
Required qualifications, capabilities, and skills
- Experience in financial operations and/or client service with at least 2 years of experience.
- Strong written and verbal English communication skills.
- Strong analytical and investigative problem-solving skills.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Demonstrates customer and stakeholder focus.
- Strong organizational skills, attention to detail, and excellent follow-up habits.
- Schedule flexibility to support business coverage needs.
- Ability to learn quickly and adapt to new products, processes, and technologies.
Preferred qualifications, capabilities, and skills
- Proficiency in Portuguese Language
- Working knowledge of Microsoft Excel, PowerPoint, and Word.
- Experience in international payment processing operations and/or fraud investigations.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Validate held payments, monitor fraud queues, and manage end-to-end fraud cases to protect clients and the bank.