Join a team that plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets. JPMorgan has developed their Global Operating Model to provide a business wide process for the delivery of KYC across all Lines of Business in every Region.

The Wholesale KYC Operations (WKO) Client Office operates in close partnership with Sales, Operations, Credit, Legal and Compliance to provide efficient and timely on-boarding of new client relationships to the JPMorgan infrastructure alongside timely renewals of our existing client portfolio.

As a KYC Specialist within Wholesale Payments, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records for existing and new Turkish clients. You will be aligned to the Wholesale Payments Front Office team and facilitate across all internal teams on KYC execution.

Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class.

You will be familiar with working in an analytical environment, able to evaluate complex and lengthy documents to ensure full adherence to regulation requirements, and have a proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary.

Job Responsibilities

• Manage own KYC renewals/new business book of work and complete the end to end KYC process
• Partner with the Front Office and on occasion direct with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence requirements
• Liaise regularly with the business to conduct workload planning, review status of key renewals and prioritize open requests
• Interact with key stakeholders such as Front Office, Compliance, Quality Control to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
• Create quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global and local regulatory requirements
• Manage personal workload and priority items and ensure timely escalation of key risks/issues to management
• Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business

Required Qualifications, Capabilities, and Skills

• Strong written and oral communication skills with experience of conflict resolution and risk mitigation
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards (minimum 2 years’ industry experience required)
• Sound understanding of the Financial Industry
• Experience using approved AI tools to support KYC casework (document summarisation, key data extraction, drafting narratives), with appropriate human review
• Strong controls mindset when applying AI, including validating outputs against source documents and escalating exceptions appropriately
• Proactive in identifying opportunities to use AI to improve quality and cycle times, in partnership with stakeholders
• Fluency in English and Turkish.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Own end-to-end Know Your Customer onboarding and renewals for Turkish clients, partnering with front office and control teams.