• Handle day-to-day transaction processing and operational activities and ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls.
• End-to-end ownership of operational support for products in scope of the unit, including escalations and engagement with internal business partners to trouble shoot issues and support define remediation.
• This role also requires skills in identification of areas within Operations processes and work on Automation to reduce manual touchpoints, in coordination with the specialized automation / Projects Team.
• Requires skills to support in designing, delivering, and governance of automation solutions that improve operational efficiency, control effectiveness, and customer outcomes across core operations.
• The Role partners with Operations, Technology, Change Management, Governance, Projects Team, Risk, Compliance and Finance to identify automation opportunities, re-engineer processes, and implement scalable solutions using modern automation toolsets. Translate process pain points into automation roadmaps, then support in executing delivery using fit-for-purpose tools (RPA, workflow, scripting, APIs, and data automation).
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes.
• Partnering with internal departments to scale operating model for new products growth as business initiatives attract new clients and/or growth of existing client base.
• Maintain strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live.
• Develop subject matter expertise of existing and new products, business processes and application flows and cater to proper management of changes, issues and other support needs.

• This role typically operates in a collaborative environment with frequent coordination across teams. Work will require flexibility of shift timings.

Required Qualifications, Skills and Capabilities:

• Minimum 6 years experience and strong organizational skills in financial services operations (banking, capital markets, payments, treasury) with prior involvement in process re-engineering or operating model transformation, operations automation.
• Global experience in payments with understanding of accounting and money move processes.

• Knowledge and Experience in SWIFT.

• Demonstrated communication skills to work cross-organizationally to influence others, drive results/change and implement projects/processes.
• Experience in implementing monitoring, controls, and governance for automations at scale, including production support and incident management.
• Along with Operations processing, this role requires proficiency in process analysis and requirements documentation, including ability to map current and future-state processes, identify control gaps, and define measurable outcomes.

• Experience delivering automation in complex, regulated operating environments with strong operational rigor.

Preferred Qualifications, Skills and Capabilities:

• Minimum education requirement is a bachelor’s degree in a relevant field. Master’s degree is preferred, particularly in disciplines relevant to the role such as analytics, operations, information systems, engineering, or business.
• Preferred credentials include Lean Six Sigma (Green Belt or higher), relevant automation platform certifications (RPA/low code), and project or product delivery certifications (e.g., PMP, Agile/Scrum).
• Strong PC skills (PowerPoint, Excel, Word - other advanced skills preferred).