• Analyze end-to-end payments lifecycle performance (e.g., volumes, exceptions, rejects/returns, STP rates, aging/backlogs) to identify trends, root causes, and opportunities for operational improvement.
• Produce recurring and ad hoc reporting packs, presentations for senior stakeholders, translating complex operational data into clear insights, narratives, and recommendations.
• Build and maintain scorecards/KPIs and performance monitoring routines to measure service quality, efficiency, and risk indicators.
• Use skills and systems to source, cleanse, reconcile, and blend data; create repeatable workflows to improve accuracy, timeliness, and consistency of reporting.
• Develop and maintain dashboards and visualizations in standard tools to enable self-serve insights and executive-level monitoring.
• Partner with Operations, Product, Risk/Controls, and Technology stakeholders to clarify data definitions, resolve data quality gaps, and align on performance interpretation (without driving system changes).
• Prepare high-quality PowerPoint materials for operating reviews and leadership readouts, including concise commentary, visuals, and decision-ready takeaways.
• Manage work deliverables with strong project management discipline, including prioritization, timelines, stakeholder alignment, meeting coordination, action tracking, and proactive risk/issue/dependency management.

• Bachelor’s degree in Business, Finance, Operations, Project Management, or related field.
• Minimum 2 years of experience in project management, or operations
• Strong business acumen and understanding of payments, treasury services, and cash operations.
• Technologically savvy
• Excellent organizational, communication, and stakeholder management skills.
• Proficiency in project management tools and presentation software.
• Collaborative, energetic, and results-oriented team leader.
• Data analysis skills: trend analysis, root-cause analysis, and ability to convert ambiguous questions into measurable metrics.
• High proficiency in PowerPoint with strong executive storytelling (clear narrative, clean visuals, and decision-focused summaries).
• Hands-on experience with data visualization tools to build intuitive dashboards and performance monitoring views.

• Project management skills for managing multiple deliverables: prioritization, timelines, meeting facilitation, and action/risk/issue tracking would be an added advantage
• Experience in project management or operations within financial services or payments.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.