Credit Support Manager II
Customer Service
Fort Worth, TX, USA · Tempe, AZ, USA · Newark, DE, USA · Chicago, IL, USA
As a Credit Support Manager II within JPMorganChase, you will ensure compliance with credit agreement terms for a portfolio of borrowers. Your expertise in financial covenants is crucial for assessing borrower adherence and identifying defaults. You apply critical thinking to analyze complex agreements and use emotional intelligence to build relationships with stakeholders. Managing conflicts and maintaining resiliency are essential, along with employing strategic planning skills to guide the organization's direction. Your time management and organizational skills are vital for efficiently managing tasks and significantly impacting team and department goals.
Job responsibilities
- Analyze and interpret financial and other covenants in credit agreements to assess borrower compliance and identify potential defaults, applying advanced critical thinking skills.
- Conduct comprehensive credit analysis, reviewing documentation and monitoring ongoing compliance with financial covenants within an assigned portfolio of borrowers.
- Calculate cash flow and leverage ratios independently, in accordance with specific terms laid out in credit agreements, utilizing advanced strategic planning skills.
- Develop and maintain a deep understanding of secured lending products, including borrowing base credit facilities, to enhance the quality of credit support services.
- Ensure adherence to quality control standards and service level agreements with internal business partners, demonstrating proficiency in time management and organization.
- Expertise in credit analysis or related financial services, with over three years of experience focusing on interpreting financial covenants and identifying potential defaults.
- Proficient in secured lending products, including borrowing base credit facilities, and their application in credit support services.
- Skilled in independently calculating cash flow and leverage ratios according to credit agreement terms.
- Experienced in maintaining adherence to quality control standards and service level agreements within a financial services environment.
- Advanced proficiency in using MS Office tools, particularly MS Excel, for financial analysis and reporting.
- Proficient in driving continuous improvement and process automation to optimize lending workflows and efficiency.
- Strong digital literacy skills for effective use of technology in lending services.
- Skilled in creating quantitative reports to track lending performance and support strategic planning.
- Proven ability to lead project management efforts, ensuring the successful execution of lending service initiatives.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Responsible for assessing compliance with credit agreement terms for an assigned portfolio.