Operations Client Relationship Manager - Vice President
Operations, Customer Service
New York, NY, USA
Investor Client Management (ICM) at JPMorgan Chase is at the forefront of building and nurturing strategic partnerships with our most valued clients—including asset managers, hedge funds, insurers, and public sector entities—across Markets, Securities Services, and other business lines. Our Operations Relationship Management (ICM ORM) team, spanning Asia-Pacific, EMEA, and the Americas, is dedicated to delivering exceptional client experiences and driving operational excellence.
As an Operations Relationship Manager within JPMorgan, you will play a pivotal role in engaging senior client stakeholders and internal leaders, positioning JPMorgan Chase as a trusted advisor and partner. You will proactively connect with COOs, heads of Operations, Legal, Risk, Counterparty Management, and Regulatory Governance at client organizations, identifying opportunities to deepen relationships and deliver tailored solutions that support their evolving needs. Your expertise will enable you to anticipate client requirements, inform them of market and regulatory developments, and collaborate with senior Sales and Relationship Managers to unlock new business opportunities.
This role offers a unique opportunity to engage directly with senior client leaders, drive impactful partnerships, and shape the future of operational excellence at JPMorgan Chase. If you are passionate about client engagement, strategic collaboration, and delivering innovative solutions, we invite you to join our team.
Job Responsibilities
- Cultivate and strengthen relationships with senior client executives, serving as their primary point of contact for operational strategy and partnership.
- Collaborate with internal Operations, Legal, Credit Risk, and Transition Management teams to deliver seamless, end-to-end support for clients, ensuring their objectives are met and business transformation is achieved.
- Partner with Investor Client Management Senior Relationship Managers and Sales leads to deliver integrated solutions and identify strategic opportunities for shared clients.
- Maintain a deep understanding of client setups, platform utilization, and fund structures, proactively engaging in initiatives to enhance service levels, drive efficiency, and support business growth.
- Lead the resolution of complex client issues, ensuring accountability and delivering outcomes that align with both client needs and the firm’s mission.
- Stay ahead of industry trends, regulatory changes, and technology advancements, providing clients with market intelligence and supporting their adoption of innovative solutions.
Required Qualifications, Capabilities, and Skills
- Extensive experience in financial services, with a strong understanding of pre and post trade activities, financial markets, and the investment management industry.
- Proven ability to engage and influence senior client stakeholders, driving consensus and fostering collaborative partnerships.
- Exceptional interpersonal skills, comfortable working with senior client contacts and internal business leaders across global teams.
- Self-motivated, adaptable, and able to manage multiple priorities under pressure, delivering high-quality results.
- In-depth knowledge of cash and derivative products, regulatory change, technology innovation, and operational best practices.
- Familiarity with Prime Brokerage and Global Clearing workflows, and experience partnering with Sales and Client Service teams.
- Prior experience in Securities processing for Fixed Income and Equities markets.
- Ability to identify and leverage Fintech opportunities for both JPMorgan Chase and our clients.
- Understanding of regulatory requirements for Margin activity under ISDA and MSFTA agreements.
- Willingness to travel domestically and internationally as needed.
Preferred Qualifications, Capabilities, and Skills
- Established network and familiarity with operational contacts at JPMorgan Chase clients.
- Creative problem solver with strong written and verbal communication skills.
- Experience with industry-leading Fintech partners for post trade processing.
- Bachelor’s degree.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Promote strategic partnerships and deliver tailored solutions that protect revenue, streamline operations, and unlock new growth.