Business Support Management Analyst (Vaga PCD)
IT, Customer Service
são paulo, state of são paulo, brazil
Posted on Jul 18, 2026
The position will provide opportunity to focus on the CIB Business Change Management (BCM) & Expense Management that provides a range of services to support the JP Morgan CIB business globally.
The primary function of the group is onboarding and off boarding of users within CIB, and partnering with a number of teams globally to ensure the necessary requests raised are completely in a timely manner. The team also manage and oversee a number of additional processes and validation exercises.
Job Responsibilities:
- Management of end to end process of On & Offboarding process.
- Drive technology agenda by controlling and provisioning of technology hardware, applications and market data management.
- Real Estate/Space planning: maintenance of floor plans, move management, cost allocation and adhoc projects. Drive efficiency within CIB footprint.
- Enforce a dynamic control/ compliance environment and continually mitigate risk in business processes.
- Develop and implement meaningful performance metrics towards BSM agenda.
- Navigate through expense data to create reports and presentations for Senior Management.
- Advocate for the administrative staff needs.
- Control and coordinate LOB’s vendor onboarding and LOB invoices for the Brazilian franchise.
- Adhoc projects towards BSM agenda in Latin America.
- Ability to process & review data efficiently in compliance with the procedures (intermediate Excel skills. are essential) with an appreciation of the importance of process and a robust control framework.
- Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines.
- Process Improvements and Efficiencies.
Required Qualifications, Capabilities & Skills:
- Bachelor’s degree in Business Administration, Economics, Engineering, or Accounting.
- 2+ years of related experience.
- Advanced English (oral and written communications).
- Strong oral and written communication skills.
- Strong and independent problem solving skills.
- Project Management skills.
- Ability to conduct analytical reviews to influence and drive decision making.
- Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint).
- Excellent relationship building skills with the ability to listen well and influence others.
- Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
- A self-starter who is organized and consistently meets deliverable.
Required Qualifications, Capabilities & Skills:
- Customer service / Client facing experience is helpful.
Reminder: To apply for positions designated for people with disabilities (PCD) in Brazil, it is necessary to provide proof through a medical report during the selection process.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Business Support Management (BSM) is a function under CIB Finance & Business Management. The group is responsible for many levels of administrative support services to the lines of business and senior management; including Business Change Management (BCM), Expense Management and Administrative Assistant Management.