Control Manager - Associate
Chicago, IL, USA
Join our Commercial Bank Procedures Team and help shape the clarity and effectiveness of our operational documentation. As part of a collaborative, client-focused group, you’ll play a key role in supporting business partners and driving process improvements that impact our organization. If you thrive in a dynamic environment and enjoy making complex information accessible, this opportunity is for you.
As an Associate Project Manager (Senior Procedure Writer/Editor) in the Commercial Bank Procedures Team, you will manage and enhance the end-to-end process of procedure documentation. You’ll collaborate with business partners and control managers to ensure documents meet compliance standards, are easily accessible, and support operational excellence. Your work will help maintain audit readiness and foster a culture of continuous improvement.
Job Responsibilities
- Manage and prioritize a queue of business-as-usual (BAU) change requests for procedure documents
- Lead the annual attestation and review process for published documents, ensuring compliance and audit readiness
- Apply prescribed templates and style guidelines to maintain consistency and clarity across documentation
- Convert procedures to active voice, incorporate numbered lists and if-then tables for improved usability
- Identify and integrate relevant keywords to optimize document searchability
- Analyze and recommend procedural changes, document updates, and alternative methods to address process gaps
- Secure authorized approvals and finalize documents for publication, ensuring compliance standards are met
- Conduct quality assurance checks and peer reviews to ensure procedural accuracy and adherence to guidelines
- Support document posting and update generation using publishing applications and document management systems
- Facilitate communications regarding procedural changes, including drafting communications and preparing presentations
- Organize and lead monthly meetings with business partners and control managers to discuss trends and process improvements
Required Qualifications, Capabilities, and Skills
- 3+ years of procedure writing/editing experience, including reformatting detailed procedural documents
- BA/BS degree or equivalent work experience in financial services and procedure writing/editing
- Strong project management skills, with experience overseeing annual review schedules and managing multiple projects
- Proven client relations and presentation skills, including facilitating meetings and supporting procedural communications
- In-depth knowledge of financial services operations, regulatory, and compliance environments
- Advanced editing skills, including converting procedures to active voice and applying external style guides
- Proficiency in Microsoft Office applications, SharePoint, and publishing/document management systems
Preferred Qualifications, Capabilities, and Skills
- Experience conducting quality assurance checks, peer reviews, and compliance checklists
- Ability to analyze, recommend, and document procedures, identify process gaps, and suggest alternative methods
- Strong facilitation skills and ability to work with diverse, global teams
- Meticulous attention to detail, strong organizational and time management skills, and adaptability
- Positive team player with enthusiasm and a sense of urgency
- LLM proficiency
**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Edit, maintain, and optimize procedure documents to ensure clarity, compliance, and accessibility.