Data Domain Architect Senior Associate - Qualtrics Experience Management

JPMorganChase
JPMorganChase

IT

Mumbai, Maharashtra, India

Posted on Jul 24, 2026

We have an exciting opportunity for you to enhance your career in Data & Analytics, contributing to innovative banking solutions.

As a Data Domain Architect senior Associate within Consumer & Community Banking -Customer Loyalty Analytics team you will be responsible for deriving insights about our customers’ journeys and developing and implementing innovative strategies and advanced analytics solutions to improve the customer experience.

Job Responsibilities:

  • Support the operating framework and deployment strategy for Customer Experience survey data through the utilization of the appropriate platforms and tools.
  • Ensure the firm is obtaining the full benefit of its investment in the Qualtrics platform by extracting the maximum value from its features and capabilities.
  • Engage and support internal stakeholders through the development and deployment of Customer Experience Reporting solutions such as interactive dashboards.
  • Support the development, maintenance, and refinement of Customer Experience taxonomies to enable stakeholders to quickly and efficiently identify themes in unstructured data such as survey verbatim.
  • Participate in the design, testing, and deployment of technical solutions to enable the survey execution process and drive efficiency through automation.
  • Reduce operational risk and drive associated activities that are necessary to ensure adherence to Controls requirements.
  • Conduct business process analysis and identify data needed to support the processes. Determine whether the firm’s data is fit for use within a given process.
  • Facilitate use case and requirements definition, design, testing, and implementation of new data delivery and analytic capabilities that address specific business needs.
  • Conduct research and development with emerging technologies, determine their applicability to business use cases, document and communicate their recommended use in the firm.

Required qualifications, capabilities, and skills:

  • 5+ years of related experience with Bachelor's degree or equivalent experience in a quantitative or related field
  • 1+ years experience with the Qualtrics Experience Management platform (XM) and utilizing Generative AI tools
  • 2+ years experience utilizing Alteryx
  • Broad expertise in data technologies; i.e., data warehousing, ETL, data quality concepts, Business Intelligence tools and analytical tools, unstructured data, machine learning, etc.
  • Technical understanding of common relational database systems; i.e., Teradata and Oracle.
  • Advanced analytical thinking and problem solving skills

Preferred qualifications, capabilities, and skills

  • Demonstrated experience in data integrity and consistency across analytics platforms
  • Proven ability to build strong partnerships with cross-functional teams

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Join Customer Loyalty Analytics team to drive and support Customer Satisfaction Surveys for impactful client experiences
See more open positions at JPMorganChase