Build the procedures that power strong supervision and stand up to scrutiny. You will turn complex regulatory, audit, and policy expectations into clear, usable step-by-step guidance that teams can execute with confidence. This role sits at the center of cross-functional partnership, bringing together Supervision, Compliance, Controls, Legal, Technology, and Operations to align on “what good looks like.” You will help us strengthen consistency, reduce risk, and keep our oversight practices current in a fast-changing environment.

As a Vice President, Service Supervisory Manager in JPMorgan Chase Wealth Management Supervision (Global Supervisory Management), you lead the development and execution of clear, compliant supervisory procedures that strengthen oversight across access governance, entitlement administration, user certifications, and records management.

You will facilitate working sessions that drive alignment, document decisions, and produce audit-ready procedures with clear controls and evidence standards. You will partner across teams to surface issues early, drive practical remediation, and support audit, testing, and resiliency efforts as regulations and business needs evolve.

Job responsibilities

• Lead end-to-end creation and maintenance of supervisory desktop procedures, ensuring clarity, usability, and alignment to supervisory expectations
• Facilitate procedure-writing working sessions with Supervision, Legal, Compliance, Controls, Operations, and Technology to capture requirements, decisions, and accountable owners
• Translate regulatory, policy, audit, and examination requirements into actionable, step-by-step procedures with defined controls, evidence standards, record retention, and escalation paths
• Harmonize and standardize procedures across teams by eliminating gaps, duplications, and conflicting guidance
• Maintain a controlled procedure inventory, including ownership, approvals, version history, and publication status
• Incorporate issue findings, control breaks, and lessons learned into updated procedures and sustainable process improvements
• Manage procedure change initiatives from intake through approval and rollout, including impact assessments, stakeholder signoffs, and implementation tracking
• Drive ongoing “evergreening” by proactively reviewing procedures with stakeholders and validating that documentation remains current and audit-ready
• Identify risks and control weaknesses early, recommend practical solutions, and track remediation to closure
• Support audit, testing, and business resiliency activities by ensuring procedures and evidence expectations are clear, consistent, and executable
• Manage the Supervision Sidelines communication process to coordinate key updates, actions, and deadlines across Supervision

Required qualifications, capabilities, and skills

• Demonstrated ability to recognize and address issues, risks, and exposures
• Experience engaging senior leaders to drive actions and decisions
• Experience partnering with control stakeholders to align control language with documented procedures
• Ability to build relationships across business functions to obtain information and coordinate oversight
• Proven ability to manage multiple initiatives and respond to competing requests with strong organization and attention to detail
• Ability to deliver clear, concise, and timely resolutions to issues and requests
• Strong critical thinking and sound judgment in decision-making
• Strong written and verbal communication skills with all levels of management
• Strong time management and problem-resolution skills
• Bachelor’s degree (or equivalent work experience where permitted)

Preferred qualifications, capabilities, and skills

• Degree concentration in Finance, Accounting, Business Administration, Creative writing or English Major
• Project management experience, including summarizing findings and presenting recommendations to management

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans