Technology Support Lead
IT, Customer Service
Wilmington, DE, USA · Bear, DE, USA
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead at JPMorganChase in Corporate- Data Center Services, you will be in a leadership role the helps to ensure the operational stability, availability, and performance of the Firm's production data centers and its services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Assists in leading teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Executes policies and procedures that ensure operational stability and availability
- Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
- Demonstrated people management experience, including full‑time employees and contract staff
- Strong incident management and escalation leadership experience in high-availability environments
- Ability to engage directly with customers and senior stakeholders
- Ability to balance day to day operational management with participation in strategic and project based initiatives
Preferred qualifications, capabilities, and skills
- Experience supporting data center exit, consolidation, or transformation initiatives
- Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
- Previous experience managing teams in multiple geographical locations
- Working knowledge in one or more general purpose programming language and / or automation scripting
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Lead technology teams in enhancing operational stability and performance in a top-tier financial firm.