Business Operations Manager
Operations
Texas, USA · Minneapolis, MN, USA · Tempe, AZ, USA
Make your next role matter by helping leaders run the business with clarity, strong controls, and timely insights. You will translate priorities into measurable plans and drive a disciplined operating rhythm. You will partner across teams to improve how work is tracked, communicated, and delivered. If you enjoy turning complexity into structure, you will thrive here. Join us to help shape operational excellence through consistent, well-managed execution.
Job summary
As a Business operations manager in the Business operations and controls team, you will plan, organize, and execute key operational activities that enable efficient decision-making and well-controlled delivery. You will drive priority-setting, performance reporting, and communication across stakeholders, with a focus on accuracy, responsiveness, and strong follow-through.
Job responsibilities
- Define and maintain key priorities, success measures, and performance reporting aligned to strategic and operating plans
- Build and manage an operating cadence (e.g., routines, forums, materials, and follow-ups) to support consistent execution
- Prepare executive-ready reporting and summaries that highlight progress, risks, issues, and decisions required
- Coordinate across stakeholders to collect inputs, validate information, and resolve blockers to delivery
- Own process management for assigned operational domains, including documentation, controls, and continuous improvement
- Manage action logs, timelines, dependencies, and deliverables to support disciplined execution across initiatives
- Draft and coordinate external communications with borrowers, insurance agents and brokers, and internal risk partners as applicable to the role
- Drive clear, consistent communication across stakeholder groups to support alignment and reduce operational friction
- Identify process gaps and implement improvements that enhance accuracy, timeliness, and transparency
- Support urgent requests by prioritizing effectively, communicating trade-offs, and delivering high-quality outputs under tight timelines
Required qualifications, capabilities and skills
- Bachelor’s degree in Business, Management, Finance, or equivalent professional experience
- Advanced analytical and quantitative skills, including the ability to interpret data and produce clear insights
- Proficiency in Microsoft Word, Excel, PowerPoint, Project, Visio, and SharePoint
- Strong problem-solving skills, including the ability to synthesize conclusions and communicate them clearly to senior stakeholders
- Demonstrated experience preparing executive-ready materials with high attention to accuracy and detail
- Strong organization skills, including the ability to manage multiple priorities and meet deadlines
- Effective stakeholder management skills, including influencing and collaboration across teams
- Strong written and verbal communication skills, including the ability to convey complex ideas in plain language
- Ability to respond effectively to rapidly changing business needs and urgent requests
Preferred qualifications, capabilities and skills
- Property and casualty insurance license(s) and/or recognized insurance designations
- Experience supporting insurance-related servicing, coverage tracking, or documentation processes
- Strong project management experience coordinating multiple deliverables across stakeholder groups
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
- Experience supporting senior leaders (e.g., executive-level communications, materials, and operating routines)
Additional information
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead executive-ready reporting, planning and communications to keep operational priorities on track and improve controls.