Trade Lifecycle Associate I - Client Instruction Capture & Settlements (Commercial & Investment Banking)
Metro Manila, Philippines
Help deliver a reliable post-trade experience that clients and market participants can trust. You will lead a team that ensures trades move accurately from capture through settlement, resolving issues quickly and strengthening controls. This role offers the opportunity to influence process improvements, support change initiatives, and build a high-performing operations culture.
As a Transaction Processing Manager (Trade Lifecycle Associate I) in Custody Operations, you will lead daily trade processing and settlement workflows, ensuring timely execution, issue resolution, and a strong risk and control environment. You will partner with stakeholders to manage escalations, improve processes, and support consistent service delivery.
Job responsibilities
- Manage the end-to-end workflow for custody trades from capture through settlement.
- Monitor daily trade capture, settlement, and fail management activities to meet time-sensitive deadlines.
- Investigate settlement discrepancies and drive resolution using defined escalation channels.
- Respond to internal and external queries on trade status, settlement timelines, and market practices.
- Allocate work effectively through capacity planning, scheduling, and prioritization based on volumes and deadlines.
- Coach, develop, and support team members through training, feedback, and succession planning.
- Communicate operational priorities, process updates, and regulatory or procedural changes to the team.
- Maintain and enhance standard operating procedures to reflect current policies and control requirements.
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Contribute to continuous improvement initiatives to strengthen processing quality, controls, and client experience.
Required qualifications, capabilities and skills
- 3 years of people management experience in an operations environment.
- Experience overseeing trade processing and settlement workflows, including issue investigation and resolution.
- Knowledge of reconciliations, settlements, trade support, and fail management processes.
- Demonstrated risk and control awareness, including the ability to prioritize workloads and meet critical deadlines.
- Strong communication skills across written and verbal channels with internal and external stakeholders.
- Proven customer service skills, including handling challenging situations professionally.
- Ability to plan resources effectively and lead a team in a high-volume, deadline-driven environment.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
- Ability to learn and apply new market practices, products, and operational processes as business needs evolve.
Preferred qualifications, capabilities and skills
- Bachelor’s degree or equivalent experience.
- Global or local custody operations experience.
- Familiarity with SWIFT MT54x series settlement messages.
- Experience driving process improvement initiatives, projects, or operational change activities.
- Experience updating and maintaining standard operating procedures and control documentation.
- Flexibility to work Asia Pacific and late Asia Pacific shifts (for example, 6:00am to 11:00am start times).
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Lead custody trade processing and settlements, ensuring accurate capture, timely fail resolution, and strong risk controls.