Client Service Strategy Associate
Customer Service · Full-time
New York, NY, USA
As a Client Service Delivery Associate within JPMorgan Asset Management, focusing on Alternative Products, you’ll have the chance to make a real impact by improving how clients and business users experience our products and services. You’ll use and expand your knowledge of service design to enhance interactions, develop and execute strategies for better service, and identify gaps to solve problems. Your recommendations will directly influence client satisfaction and drive continuous improvement. You’ll enjoy a balance of independence and teamwork, taking ownership of projects while collaborating with supportive colleagues, and you’ll be involved in strategic decision-making and ongoing enhancements that keep us at the forefront of the industry.
Job responsibilities
- Work with leaders to create clear management reports that show business results, budgets, and resource needs.
- Analyze data and prepare executive presentations using Microsoft Office.
- Design and improve service experiences and create service blueprints for product features.
- Collaborate with different teams to understand user needs and help build inclusive, accessible products and services.
- Create journey maps and service blueprints to visualize and improve service processes and customer interactions.
- Join workshops to gather customer feedback and find ways to improve their experience.
- Help develop experience maps and service prototypes that show customer journeys.
- Use an iterative design approach, regularly updating customer journeys based on user feedback.
Required qualifications, capabilities, and skills
- 3+ years of experience in financial services or private markets, focusing on service design.
- Skilled at creating service blueprints, journey maps, and storyboards for a wide range of customers.
- Experience in inclusive design and accessibility, making sure products work for all users.
- Strong understanding of user experience design principles and applying them to various projects.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and able to create effective executive presentations.
- Excellent written and verbal communication skills with strong attention to detail.
- Great at building relationships and working well with colleagues and leaders at all levels.
- Able to work independently, adapt to changing priorities, and manage multiple tasks in a fast-paced environment.
- Confident and mature, able to handle stressful situations professionally.
Preferred qualifications, capabilities, and skills
- Strong problem-solving and analytical skills; able to handle large amounts of data and draw clear conclusions.
- Excellent project management and organizational abilities.
- Skilled at building trust and influencing senior leaders to keep projects on track and adapt quickly to changing priorities with minimal guidance.
- Able to make informed decisions and effectively explain choices to stakeholders.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.