Intranet Experience & Operations Specialist

ID

2026-22516

Education

Bachelor's Degree

Discipline/Focus

Communications

Kimley-Horn is looking for a Intranet Experience & Operations Specialist to join our Raleigh, North Carolina (NC) office! This is not a remote position. In this role, you will shape and support the company's internal communications strategy with a focus on optimizing our SharePoint-based intranet. Kimley-Horn is looking for a collaborative, curious, and data-driven team member with a strong interest in internal digital strategy, UX, and analytics.

• Plan, implement, and continuously improve intranet strategy to support growth, usability, and long-term effectiveness.
• Establish clear goals and monitor KPIs related to engagement, search performance, and content quality.
• Use analytics tools to gather, interpret, and deliver monthly reports on page metrics, document usage, search trends, and user experience insights.
• Conduct site audits, update metadata, and identify opportunities for UX enhancement and content improvement.
• Lead discovery sessions with internal stakeholders to assess site performance, gather requirements, and identify enhancements.
• Partner with Internal Comms to recommend content curation strategies informed by data, stakeholder needs, and industry best practices.
• Improve front-end UX based on data-driven insights while applying back-end technical updates.
• Test new features or updates, perform quality control reviews, and help troubleshoot issues.
• Assist with broader web and digital communication initiatives as needed.

• Bachelor’s degree in Marketing, Communications, Business, Digital Technologies, or a related field.
• 2+ years of experience in an Intranet (SharePoint) Operations role or similar digital communications position.
• Hands-on experience with the Microsoft SharePoint intranet environment.
• Experience building and managing intranet sites and pages using out‑of‑the‑box SharePoint webparts.
• Strong understanding of intranet UX concepts, navigation, and search optimization.
• Experience performing content audits and developing strategies for content lifecycle management and search improvements.
• Proficiency with analytics and reporting tools such as SharePoint Analytics, Power BI, CardioLog, or similar platforms.
• Experience with CMS platforms (e.g., WordPress, Sitecore, Drupal) and digital analytics tools (e.g., GA4, Looker Studio, HotJar) is a plus.
• Experience with HTML/CSS is a plus.
• Communications or digital marketing experience in the AEC industry is a plus.
• Strong interpersonal, communication, and stakeholder‑management skills.
• Demonstrated ability in problem solving, critical thinking, and managing multiple priorities.
• Reliable time‑management skills and comfort working independently or collaboratively.

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 18 years!

Key Benefits at Kimley-Horn

• Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.