KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

The role

We are looking for a Field Service Engineer to support our customers with current and future installed tools at customer sites. This role will support customers based in France, Italy and other European countries.

Core responsibilities

• Perform installations, preventative maintenance, and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations.
• Create and maintain a high level of customer satisfaction through strong customer service skills.
• Develop action plans for problem resolution and present to internal and external customers.
• Develop improvements for processes, hardware, and software for continuous improvement of company’s equipment and business operation.
• Work closely with sales team and complete a facility detail form for new systems to ensure KLA equipment complies with assigned location/space requirements at FAB.
• Complete detailed Field Service Reports and submit to management in a timely manner.
• Document issues that cannot immediately be resolved at customer site by using appropriate format.

Skills and experience

• Experience in a field service/customer support engineer role with experience of sophisticated, complex precision equipment.
• Experience in troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
• Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
• Outstanding and professional customer service skills.
• Knowledge in any of the following areas is desirable: Experience working in a FAB facility, closed loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safety requirements or practices.
• Fluent in English and French language.
• Full driver’s license
• International and domestic travel required for training and work at customer sites.

Minimum Qualifications

• Bachelor's Level Degree in Chemical, Electrical, electronic or mechanical engineering or hold an equivalent level of experience.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer