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ServiceNow developer - CMDB

KLA Corporation

KLA Corporation

Software Engineering
Chennai, Tamil Nadu, India
Posted on Friday, June 7, 2024

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.


The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description

  • Participates in the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.
  • Establish and implement Configuration and Asset Management systems, standards, and policies.
  • Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting.
  • Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.
  • Works with other ITSM processes to understand new requirements and identify how Configuration management can support.
  • Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality.
  • Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.
  • Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.
  • Responsible for delivering implementations on IT Operations and Asset Management leveraging IT Datacenter technologies, DevOps and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.
  • Responsible for conducting formal and informal training sessions with business and technical end users
    Build reports for data verification efforts.

Minimum Qualifications

Academic Degree and 3 years related work experience; ; Bachelor's Level Degree and related work experience of 3 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer