Division MACH ProLITH Customer Engagement Applications Engineer
KLA Corporation
Company Overview
Group/Division
Job Description
This job opening is in KLA’s MACH Computational Patterning Products group. This team develops and supports advanced modeling and software applications that leading-edge mask-shops, wafer fabs, and OPC customers worldwide use in their production flows to get best yield and productivity from their mask inspection and review tools, and design tapeouts.
The Applications Engineer working in the Computational Patterning products team will be working closely with customer engineers and division software and algorithm development teams to provide software and algorithmic solutions that resolve customer problems. The Applications Engineer may be located close to the customer site and expected to be at customer site >75% of his/her time, and travel 10-15% of the time to other customer sites. South Korea customers are located mainly in and around Dongtan city in Hwaseong, Gyeonggi province.
The Applications Engineer will be responsible for the following:
- Customize software configurations and develop recipes based on customer use-case
- Identify and report software bugs clearly, reproduce them for R&D and engineering to troubleshoot and fix, test new software releases, and help customer qualify them into production flows
- Clearly and correctly identify the problem statement and communicate the problem and progress updates to all relevant parties, including customer, Engineering, Marketing, Sales, Service, and Applications
- Develop training materials and share BKM (Best Known Methods)
- Provide demos and training to customer and other support engineers
- Be the primary customer interface and build strong relationships with the customer
- Provide feedback to division on customer use cases and ideas for Product improvement
To achieve satisfactory results, the Applications Engineer is expected to work closely with many other functional groups in MACH including R&D, Engineering, Sales and Marketing. When working with external customer engineers, the Applications Engineer must represent KLA in a professional manner that will build trust and long-lasting working relationships.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer