KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

• Serve as the central technical resource / collaborate with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
• Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance
• Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
• Participate in difficult beta and sustaining escalation efforts, analyze data from various sources, and work with divisional experts to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
• Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
• Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
• Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
• Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
• Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products. Travel can be up to 20%.

Minimum Qualifications

• Bachelor/Master's Level Degree or above in electrical/electronic/mechanical/optics engineering.
• Hands-on and system level troubleshooting experience in semiconductor industry are required.
• Must be able to work with wide variety of technologies, including mechanics, electronics, optics and software.
• Organized, detailed, productive, consistent, team player.
• Strong analytic and data analysis skills.
• Strong written and verbal communication skills.
• Experience with Tech Support, Product Engineer, NPI, Manufactory Design Engineer, Design Engineer is a plus.
• Experience with KLA products is a plus.
• Experience with Reliability Engineering is a plus.
• Software knowledge in Python, Visual Basic is a plus.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer