Customer engagement applications engineer (ICOS))
KLA Corporation
Company Overview
Group/Division
Job Description
Responsibilities
1. Be responsible for providing daily service/application support to key customers, including tool troubleshooting and maintenance, recipe setup, recipe optimization, application development discussions, BKM sharing, presentations... etc.
2. Escalate issues in an internal standard process and follow up to drive results.
3. Be able to work independently on complex problems where analysis of situations or data requiring an in-depth evaluation of various factors.
4. Good problem description ability is necessary.
5. Frequent communication with different teams, such as division, product manager, sales, management, and customers to ensure high quality of projects and issues follow-up.
6. Generate BKMs and share within teams and to customers.
7. Cross area support within TW is required.
8. Help growing service business through quality daily service support
Minimum Qualifications
1. Master’s degree
2. Mechanical Engineering background is preferred, semiconductor process knowledge or computer vision knowledge is a plus.
3. Demonstrate independent problem solving skills, and strong project management skills.
4. Must be willing to work in semiconductor clean room environment.
5. Good presentation and report writing skills.
6. Excellent communication, organization, analytical and interpersonal skills.
7. Able to communicate effectively in English through email, conference calls and face-to-face meetings.
8. Be self-driven, yet a strong team player.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer