LKS Technical Training Manager
KLA Corporation
Company Overview
Group/Division
Job Description/Preferred Qualifications
As a manager in our Learning & Knowledge Systems team, you will join a learning organization recognized by Training Magazine as a leader in the industry. We look for people who are encouraged by working at the leading edge of technology and want to make an impact by crafting solutions that drive progress and transform learning outputs. Our technical training managers directly support our mission to deliver proficient, tested, and certified engineers capable of supporting KLA’s customer service commitments. The selected manager collaborates with internal groups, such as engineering, technical support, new product introduction, and field support to create content and deliver training for a wide range of KLA products. Training manager responsibilities include capital asset management, instructor management, developing training strategy and ensuring learning outcomes meet product service requirements. In addition, the right person will lead efforts in integrating the latest learning technologies (AR/VR, Video, eLearning) to enable learning effectiveness and efficiency. This position will participate in efforts to provide immersive, blended learning experiences supporting learner-centric environments versus instructor-centric types.
Responsibilities
- Manage and lead a training operations team in developing, delivering, and optimizing world-class learning experiences
- Contribute to strategy, processes, and technologies for technical learning to meet tool & customer availability requirements.
- Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)
- Measure and supervise ongoing impact of learning operations
- Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies
- Work with other learning management teams for managing and optimizing all technical learning activities
- Guide project teams and workstreams and influence organizational change of new learning programs, including monitoring of progress against scope, schedule, and budget and hold teams accountable to commitments and results
- International travel is required (=<25%)
Minimum Qualifications
- Bachelor’s /Master's Level Degree
- Minimum 6-8 years of experience in field support or technical training is required
- Excellent project management and organizational skills
- Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and customers
- Critical thinking skills
- Ability to prioritize and simultaneously support multiple initiatives
- Knowledge of instructional theory, including assessment is preferred
- Proficiency with learning management systems & reporting is an advantage
- Good understanding of security solutions and technologies is preferred
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.