KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Review and update system procedures (submit change requests ICR) for training development.
• Submit ICRs to improve or correct existing AR Guides by collaborating with multi-functional teams.
• Analyze existing LKS training Tasklist to identify AR training opportunities.
• Collaborate with all partners to align on AR requirements for training.
• Design and build innovative training, using AR and blended learning.
• Be able to instruct KLA technical courses if needed.
• Independently makes decisions with minimal or no support from direct or indirect managers. Leverages people from functional groups and partners to drive collective decisions.
• Works efficiently and effectively in matrix environment with multiple direct and indirect managers. Comfortably implement to the expectations of multiple partners with conflicting requirements and drive consensus, boundaries and transparency where needed.
• Works on medium to very sophisticated problems where analysis of situations or data requires an evaluation of intangible variance factors. Exercises independent judgment in developing methods, techniques, and evaluation criterion for acquiring results.
• Uses standard accurate English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates sophisticated content of procedure/documents to a level and language most appropriate to the target audience. Applies other standard processes to produce high quality, easy to understand training resources.

Minimum Qualifications

• Strong and proven technical skills. Candidate should be able to produce evidence or samples.
• Preferred technical experience of over 5 years on product design, manufacturing, install, product support, technical support or servicing of semiconductor equipment
• Direct experience on KLA’s overlay metrological equipment or equivalent semiconductor metrology/ measurement equipment is helpful.
• Flexibility to adjust work times with remote and local teams, ability to work with partners across different geographies, able to conduct online meetings in different time zones and work comfortably with members of team from different cultures.
• Open to supporting any technical or project assignment assigned by management when needed and flexibility to travel when required for business.
• Applicant must demonstrate a very high level of motivation, openness, flexibility and willingness to push own boundaries for development into a complimentary role such as trainer or any similar technical role, if required.
• A bachelor's degree or equivalent experience in a technical stream is desired for this role. But a degree in engineering is highly preferred.
• Highly detailed oriented as well as the ability to assess the big picture. Ability to perform analysis and evaluation of alternatives, solutions and approaches. Ability to exert critical thinking.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.