Customer Support Engineer
KLA Corporation
Company Overview
Group/Division
Job Description/Preferred Qualifications
- Analytical skills
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
- Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set
- Experience or knowledge of semiconductor manufacturing process is preferred
- Team performer
- Strong interpersonal/communication skills in understanding customer needs
- Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area
- Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment
Minimum Qualifications
• Technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience
• Willing to travel : 50 ~ 80%
• Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English. In Japanese : Native Level Japanese required.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.