Technology - Coupa/Concur Business Analyst - Senior Product Analyst
Kohlberg Kravis Roberts
COMPANY OVERVIEW
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
POSITION SUMMARY
The KKR IT Finance team is seeking an experienced Technical/Functional Analyst to join our team. The ideal candidate will have a strong background in supporting Coupa, SAP Concur and S/4 HANA systems. This role involves understanding business needs, designing solutions, configuring, and maintaining the systems, troubleshooting issues, and providing ongoing support for these platforms and associated integrations. The ideal candidate will collaborate with internal teams, stakeholders, and vendors to enhance system functionality, improve user experience, ensuring system performance and alignment with business processes.
QUALIFICATIONS
• Bachelor’s degree in finance, or Computer Science, Information Technology, or business-related field (or equivalent work experience)
• 5+ years of experience in supporting and implementing SAP Concur and Coupa systems
• Strong knowledge of SAP S/4HANA, including integration and configuration
• Experience with Procure-to-Pay (P2P) and Travel & Expense (T&E) processes
• Proficiency in system troubleshooting, testing, and debugging
• Familiarity working with middleware technologies for system integrations
• Ability to work independently as well as collaboratively in a deadline driven environment
• Strong verbal and written communication skills
• SAP Concur configuration certification a plus
CRITICAL COMPETENCIES FOR SUCCESS
Systems Support:
• Provide technical and functional support for Coupa, SAP Concur and S/4 HANA
• Troubleshoot and resolve system issues, ensuring minimal disruption to business operations • Manage configuration changes and system updates in line with organizational requirements
Business Analysis:
• Work with stakeholders to gather and analyze business requirements • Translate business needs into functional and technical specifications • Propose and design solutions that enhance system functionality and user experience
Implementation and Integration:
• Lead or assist in the implementation and rollout of new features in SAP Concur, Coupa, and SAP S/4HANA • Ensure seamless integrations between SAP S/4HANA and third-party applications, including SAP Concur and Coupa
• Collaborate with Technology and business teams to align systems with organizational goals
Documentation and Training:
• Develop and maintain system documentation, including process flows, configurations, and troubleshooting guides
• Develop user training sessions and workshops to ensure effective use of the platforms
Performance Monitoring and Improvements:
• Monitor system performance and usage to identify areas for improvement
• Stay updated on new features, functionalities, and industry best practices for SAP Concur, Coupa, and SAP S/4HANA
Exceptional project management skills with the ability to multi-task several projects on tight deadlines, while maintaining attention to detail
Able to connect the dots across the various business lines and identify process enhancements, where applicable
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.