Team Overview

KKR’s Corporate Services & Real Estate (CSRE) team is responsible for overseeing and managing our global workplace ecosystem, encompassing Facilities Management, Hospitality, Corporate Real Estate, Security, Resiliency, Travel, Administrative Services, Strategic Sourcing, Vendor Management, and Procurement Operations across all KKR offices.

The team partners closely with cross functional business units to drive operational excellence, elevate employee experience, strengthen risk and security frameworks, and ensure seamless processes, consistent service quality, and effective communication throughout the organization.

Position Summary

KKR is seeking a seasoned professional to join the CSRE team as the Hospitality Lead for its Gurugram office. This role will be responsible for overseeing and managing Hospitality operations, including the management of the reception team, events, food and café service setups.

The Hospitality Lead will ensure the delivery of a high quality, seamless workplace experience while upholding KKR’s global service standards and operational excellence.

Responsibilities

1. Manage on ground the day to day hospitality operations of the office with a strong focus on delivering a superior employee experience.

2. Lead and oversee the hospitality team, including reception headcount, Food and beverage staffing, chefs and service staff engaged through a reputed third party.

3. Ensure high quality hygiene standards are consistently maintained at the site kitchen and food storage areas, in line with internal guidelines and regulatory compliance requirements.

4. Contribute to the design, enhancement, and future focused evolution of hospitality services, plan café menu offerings and ensure the availability of the FMCG supplies across breakout areas and other designated employee spaces.

5. Validate, verify, and track all vendor invoices related to hospitality services, ensuring timely submission and payment processing.

6. Lead internal event initiatives and employee committees such as the Social Committee and Food Committee, working in close collaboration with employees across various functions to drive engagement and culture building activities

7. Plan and lead all office wide events, including the annual party at an external venue, in coordination with EMCs and cross functional teams, ensuring exceptional execution and employee experience.

8. Provide support in preparing yearly budget estimates and ensure all hospitality operations are effectively managed within defined budgetary limits, maintaining financial discipline and cost transparency.

9. Prepare regular reporting, and conduct cost optimisation analysis to identify efficiency opportunities and ensure resources are used effectively across hospitality operation

Qualifications

1. Hotel management graduate with hands on experience in managing hospitality services within a global multinational organization. 9–11 years of relevant experience in hospitality operations, workplace services, or a similar role

2. Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and lead confidently

3. Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively

4. High proficiency in Microsoft Outlook and Excel; familiarity with other MS Office applications is an advantage

5. Proven ability to meet tight deadlines, work well under pressure, and maintain a high standard of service deliver

6. Demonstrates the highest levels of integrity, accountability, and commitment to operational excellence

7. Strong team orientation with a collaborative working style and a demonstrated ability to build positive relationships

8. Capable of building strong partnerships with local and global colleagues, displaying initiative, ownership, and self reliance