Job Description

The Consulting Industries team at KPMG is dedicated to delivering deep, practical expertise and tailored solutions to clients by organising our professionals along industry lines. This structure ensures that team members develop a thorough understanding of the unique challenges, regulations, and opportunities within each industry and sector, enabling them to provide highly relevant and actionable advice.

Arrilla Consulting (‘Arrilla’) is a majority Indigenous‑owned joint venture between KPMG and First Nations majority shareholder Glen Brennan. Arrilla’s services are dedicated exclusively to supporting organisations in their engagement with and understanding of Indigenous Australia.

Your Opportunity

The Operations Senior Consultant plays a critical role within Arrilla’s Operations Management team. This role is responsible for supporting the delivery and continued growth of Arrilla Digital—our online First Nations Cultural Competency training platform—as well as contributing to broader Consulting sales processes. The position provides essential operational support that enables Arrilla to optimise productivity, enhance client experience, and ensure strong commercial performance.

Key responsibilities for this role are:

• Oversee the Arrilla Digital client support desk and resolve client issues in a timely manner.
• Set up new Arrilla Digital tenancies for incoming clients.
• Provide pre‑sales support and participate in business development meetings with prospective clients.
• Draft client proposals and Arrilla Digital Licence Agreements.
• Engage with existing clients to renew Arrilla Digital contracts and support ongoing client relationships.
• Use MYOB to prepare and issue Arrilla invoices.
• Work closely with KPMG Finance to process invoice payments.
• Maintain CRM accuracy and report new opportunities to the business.

How you're Extraordinary

• Confidence, personal presentation and communication skills suited to liaising with clients at executive levels
• A strong sense of accountability and a commitment to delivering quality service
• Self-motivation and initiative
• Outstanding organisational skills, a sound ability to prioritise and manage competing deadlines
• Good data analysis skills
• Strong attention to detail
• Deep knowledge of key management systems including SAP, Dynamics CRM, MYOB and PowerBI tools is desirable.
• Intermediate level skills in Microsoft Excel experience preferred.

Additional Information

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.