* Japan - Tōkyō - Chiyoda-Ku

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

■ About Lenovo culture
Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

• INNOVATORS who relentlessly pursue new idea
• ENTREPRENEURS committed to driving change
• Global TEAM players guided by integrity and TRUST
• CUSTOMERS in everything we do

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance. To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare

◇Position Description◇
■About Organization
This position is responsible for inside sales execution utilizing multiple approaches like telephone, email to contribute to maximize Lenovo Japan Commercial Business revenue and profit. Inside sales play an important role to capture customer needs, generate demand and close deals with effective approaches which Face to Face sales won’t be able to cover. And we will also collaborate with Lenovo co-workers outside of Japan to implement activities to increase business.

• Number of Peers : 8
• Report to : Japan Global Account Business ISR Manager

Roles and responsibilities
1.Opportunity Identification/Customer Relationship Building

• Create marketing materials
• Develop relationships with key business partners
• Develop customer loyalty
• Develop relationships with decision makers/influencers
• Identify customer decision-making process
• Understand/Evaluate customer needs
• Initiate and drive marketing campaigns
• Sales prospecting and outbound/inbound calling

2.Products/solution proposal - Deal Closing

• Engage technical resource if needed
• Manage contract closure
• Engage management for escalations
• Deliver value proposition and up sell
• Prepare/Develop product proposals and proposal activities
• Differentiate Lenovo products
• Understand Lenovo’s and competitors’ strategy, products and its configurations

3.Business Management

• Manage contract closure
• Understand IT Tool and continuous update of customer database on D365 tool

4.Pre-Sale and Sale Order Management

• Identify resolution and engage proper resource
• Ensure order placement and Investigate order issues, such as credit holds, credit line issues, A/P issues, and invalid part numbers

5.Post Sale Order Management

• Manage/Retain relations with customer
• Manage product transitions/substitutions
• Work with Accounts Payable contact on past due A/R

6.Activities for Lenovo Global Accounts

• Send announcement & approval to the local sales team
• Maintain the product and price on the customers' purchasing catalogue system
• Catalog update (rebid, change request, add new products, drop old products, etc.)

■Key Interaction with:

• Supply and Demand
• Finance
• Marketing
• Operations
• Face to Face sales

◇Requirements◇
■Must Have – essential
【Experience】

• Up to around 15 years of work experience
• 3+ years of experience in Inside Sales in PC or IT industry

【Skill, Competency】

• Business level English (TOEIC 750pts+) with Native Japanese skills
• Speed (Daily reporting and actions)
• High communication skills
• High ability and passion to achieve sales target

■Good to have - desirable
【Experience】

• Experience in managing outsource staff

* Japan - Tōkyō - Chiyoda-Ku