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IT Support Operations Specialist



IT, Customer Service, Operations
Mexico City, Mexico
Posted on Sunday, July 7, 2024

General Information

Req #
Career area:
Information Technology
Distrito Federal
Mexico D.F.
Saturday, July 6, 2024
Working time:
Additional Locations:
* Mexico - Distrito Federal - Mexico D.F.

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions.

Work to administer a system: user accounts passwords, resets, setting up rules, track issues, and process improvement initiatives.

Support System administration tasks and update project plans, this includes but is not limited to supporting data to and from the system.

Support customers on the use of tools, including training, use cases, support questions, issue resolution, and confirm system data quality.

Perform testing of new enhancements and software tools document process updates for end users. Support of system administration processes including data input based on use case need for eDiscovery and other Legal Operations supported systems, execute support tasks, and support signatory and approval processes.

Support other Operations tools as needed such as SharePoint sites and web tools, Chatbot Q&A input and testing, and other applications that allow Legal users to interact with the Legal team more effectively.

Basic Job Requirements:

  • English advanced (fully bilingual) this position reports to USA
  • Management systems experience, 2+ years
  • Experience on workflow systems
  • Bachelor's degree IT or related
  • Negotiation skills
  • Excel capabilities
  • Process Flow charts and word documentation for processes
  • Negotiation skills
  • Teamwork

We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.

Additional Locations:
* Mexico - Distrito Federal - Mexico D.F.
* Mexico
* Brazil - Distrito Federal
* Mexico - Distrito Federal - Mexico D.F.