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AI Change Manager: Lead Customer-Facing Business Transformations & Drive AI-Enabled Innovations



Software Engineering, Customer Service, Data Science
Bucharest, Romania
Posted on Monday, July 8, 2024

General Information

Req #
Career area:
Monday, July 8, 2024
Working time:
Additional Locations:
* Romania

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are seeking an innovative and dynamic AI Change Manager to lead and oversee the execution of change initiatives both within our organization and for our valued customers. This role is pivotal in driving AI-enabled business transformation, ensuring seamless integration and adoption of new technologies and processes.

  • Develop and Execute Change Management Strategies: Design comprehensive and structured change management strategies and plans that incorporate AI technologies to drive business transformation.
  • Customer-Facing Leadership: Act as the primary point of contact for customers, guiding them through Business & AI-driven changes to their business processes, systems, technology, job roles, and organizational structures.
  • Project Management: Ensure that all change initiatives are executed on time and within budget, meeting project objectives and enhancing customer satisfaction.
  • Employee Adoption and Usage: Focus on the people side of change, promoting employee engagement and adoption of new AI systems and Business processes to maximize the return on investment.
  • Stakeholder Communication: Maintain clear and consistent communication with all stakeholders, providing updates on project progress, addressing concerns, and ensuring alignment with business goals.
  • Training and Support: Develop and deliver training programs and resources to support employees and customers in adapting to AI-driven changes and new Solutions & Services.
  • Performance Monitoring: Track and measure the effectiveness of change management initiatives, using data and feedback to make continuous improvements.


  • Education:
    • Bachelor’s degree in Business Administration, Organizational Development, or a related field.
    • Change Management certification (e.g., Prosci) is highly desirable.
  • Experience:
    • Minimum of 5 years of experience in change management, project management, or related fields.
    • Proven experience in change management, with a focus on AI and business transformation.
    • Strong project management skills, with the ability to manage multiple initiatives simultaneously.
    • Excellent communication and interpersonal skills, with a customer-centric approach.
    • Ability to analyze complex business processes and identify opportunities for improvement through AI technologies.
    • Experience in developing and delivering training programs.
    • Proven track record of successfully managing change initiatives within a large organization and customer facing.
    • Experience and knowledge of change management principles, methodologies, and tools, experience with Prosci ADKAR model is a plus.
  • Skills:
    • Proficiency in change management methodologies and tools.
    • Strong organizational and time management skills.
    • A solid understanding of how people go through a change and the change process.
    • Exceptional communication skills - both written and verbal.
    • Excellent active listening skills
    • Conflict resolution and negotiation skills.
    • Ability to establish and maintain string relationships.
    • Flexible and adaptable; able to work in ambiguous situations.
    • Strong organizational and time management skills.
    • Team player & able to collaborate with others.
  • What we offer:
    • Annual salary review and bonus pay-out based on performance evaluation
    • Additional vacation days per year according to the total years of services
    • 2 sick days per year
    • Additional paid leave time for all employees for the Public Holidays that are on weekend days
    • Additional paid leave time for employees who have children
    • An international team with a high focus on diversity & inclusion
    • Hybrid working model, flexible schedule

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Romania
* Romania