EMEA ISG Services Supply Chain Order Fulfilment Specialist

Lenovo

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Operations

Bucharest, Romania

Posted on Aug 10, 2024

General Information

Req #

WD00070130

Career area:

Supply Chain

Country/Region:

Romania

City:

Bucharest

Date:

Friday, August 9, 2024

Working time:

Full-time

Additional Locations:

* Romania

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Services EMEA Order Fulfilment team is looking for an EMEA ISG Services Supply Chain Order Fulfilment Specialist to join our team at Lenovo. In this role, you'll be a critical member of the ISG Services Support team. Order fulfilment, supply management, backlog management, problem management and resolution, strong Microsoft Office skills, written & verbal communication skills are critical, including English fluency as well as relevant experience in supply chain and order fulfilment and planning

What else is waiting for you in this role?

Manage fulfilment of customer orders e2e, from creation to Proof of Delivery (POD)
Manage order fulfilment within the customer’s Service Level Agreement (SLA).
Perform Backlog management, minimize customer backlog and avoid an ageing backlog.
Customer and internal Escalation Management.
Support Parts Escalation Desk (PED).
Parts Delivery Time (PDT) management: end-to-end order management from order receipt to order delivery.
Parts Ship Date (PSD) management: pull-in replenishment, rebalance supply, direct ship, supply escalation.
Parts Delivery Level (PDL) management: track shipments, collaborate with the logistics team, internal & external escalation.
Daily performance report to Service Support team & WW Services Supply Chain (SSC).
Knowledge of demand planning and forecasting based on historical demand and install base.
Develop and implement new processes as needed to support the growing requirements of the business.

Position Requirements:

3+ years of directly related experience required.
Bachelor’s degree required.
Excellent communication - Verbal, Written, English fluent.
Relevant work experience in supply chain, order fulfilment and planning.
Advanced Microsoft Office skills – highly adept with Outlook, Excel, PowerPoint and Power BI.
Self-directed individual, Detail oriented, Problem Solver, Acts with a sense of urgency.
Ability to work independently in a dynamic environment in which infrastructure and processes may not be fully defined.
Customer focused for both internal and external customers.
Proven ability to manage detail-oriented tasks with exceptional levels of quality.
Global experience

What Lenovo can offer you:

· Opportunities for career development & growth

· Access to various training

· Performance-based rewards

· Flexible working environment (combination of working from home/office)

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.