Position Overview: Monitoring Support Intern (Malaysia KYDP Trainees Only)

Please note that this position is specifically for participants of the Malaysia KYDP program. When applying, ensure that your resume clearly states your participation in Malaysia KYDP.

Job Description:

Lenovo is seeking a proactive and detail-oriented intern to join our Monitoring Support team. In this role, you will be responsible for monitoring service orders and coordinating service deliveries with internal teams (such as TMO, SMO, MSD) and external partners (such as local service providers). You will play a crucial role in ensuring that services are delivered to customers within the committed turnaround time, acting as a control tower for seamless service delivery coordination.

Duties and Responsibilities:

• Closely monitor open service orders daily.
• Proactively track service order deliveries to ensure timely repair within service level agreements.
• Serve as the control tower for general inquiries, operational activities, and escalations via phone, email, chat, and Communicator queue to ensure resolution and customer satisfaction.
• Address requests and provide timely progress updates until issues are resolved.
• Interpret data and analyze results using statistical techniques.
• Interface with relevant service teams to address part relations, substitution, delivery ETA revisions, service deferrals, and alternatives for any potential delays.

Trainee Requirements:

• Major in Information Technology, International Business, or a related field.
• Excellent verbal and written communication skills with strong attention to detail.
• Ability to manage adverse and ambiguous situations.
• Good analytical and problem-solving skills.
• Basic skills in Microsoft Office (Outlook, Excel, and PowerPoint).

What Trainees Will Benefit:

• Gain practical experience in service delivery coordination and monitoring.
• Enhance skills in communication, problem-solving, and multitasking.
• Learn about logistics, technical support, and service management in a leading tech company.
• Build connections with experienced professionals and external partners.
• Develop a strong foundation for a career in service management, technical support, or operations.
• Receive guidance and support from seasoned professionals in the field.