■ Organization

• Number of related team members: 20 +
• Direct reports: 4 (2 Project Managers, 2 Technical Consultants)
• Direct Reporting Line : Director, DWS Delivery Division, Solutions & Services Group
• Indirect Reporting Line (Overseas Organization): Director, Global Hybrid Cloud Delivery Division and Director, High Performance Computing and Professional Services Division

■Purpose

Lenovo's Solutions & Services Group (SSG) is seeking a Strategic Senior Program Manager to oversee the ISG Hybrid Cloud Services and High Performance Computing areas to further drive our service-led transformation. This leadership position is a challenging opportunity to leverage your experience and skills in a dynamic and complex ISG services organization. The Senior Program Manager will be responsible for representing the company's delivery of strategic solutions and high quality services focused on high performance computing in the ISG Hybrid Cloud space, as well as providing service leads for large enterprise customers. The successful candidate must be able to manage and execute complex strategic programs on their own initiative. Experience and proven track record in a large IT and consulting services organization and in high-end services for the largest domestic enterprises (especially in the automotive industry) is a must, not only internally but also with all stakeholders (customer management and technical executives, project leaders, and Lenovo international and domestic executives) Excellent communication skills with, and experience in consulting and senior management positions are required.

We leverage the full ecosystem of partner capabilities and internal resources to provide end-to-end ISG service solutions (pre-sales, project delivery, and operations and maintenance services) to our customers. We also serve as your trusted service advisor and primary Lenovo point of contact to assist you in all aspects of your IT service transformation.

■Job Description

• Team management for ISG Hybrid Cloud Delivery Division (hiring, training, talent management, annual planning, financial management, reporting to various higher level organizations, etc.)
• Service account management for our largest customers (pre-sales proposal support, contract support, construction and deployment projects, operations and maintenance service support, overall optimization support, etc.)
• Work closely with and team up with global account teams for major automotive customers to achieve ONE Team support for sales and service to customers.
• Provide long-term engagement with global customers to help drive their business through ISG's Hybrid Cloud Services and High Performance Computing Services.
• Develop close and positive relationships with CxO clients to enable early involvement in their challenges and solutions.
• Make presentations to client senior management as needed (including steering committee support)
• Understand customer expectations and ensure that goals and objectives are properly set and managed
• Lead project teams in the delivery of hybrid cloud services
• Focus on coordinating with internal resources/stakeholders, third parties/vendors, and customers to ensure flawless execution of large solution projects.
• Provide best management practices to ensure that all ISG projects are completed on time and within budget
• Involve relevant stakeholders (internal and external and global) to develop project scope and goals and ensure technical feasibility.
• Ensure internal resources are available and allocated appropriately
• Assist each project manager in reviewing and developing a detailed project plan to ensure project execution
• Review and coach each project manager as appropriate to manage changes in scope, schedule, and cost
• Promote standardization and optimization to ensure that each project manager uses the appropriate Lenovo systems, tools and techniques
• Report to Lenovo management both domestically and internationally as needed for prompt escalation & control
• Build and manage relationships with customers and all stakeholders (internal or partners)
• Implement strategic risk management to minimize risk for each project
• Hold regular meetings and maintain strong relationships with third parties/vendors on each project to review and control progress
• Achieve high customer satisfaction and loyalty and contribute to upselling for additional solutions and services

Support the overall service growth objectives in the area of responsibility (SSG/ISG)

• Responsible for creating and editing project deliverables and providing them to the client
• Maintain a broad knowledge and understanding of the current and projected future state of the IT infrastructure market, including trends, technologies, and standards
• People management experience most preferred.

■ Work experience

• Excellent experience in computer science or engineering to carry out technical and strategic programs & projects is preferred.
• Experience in IT Project Management and Solutions & Consulting
• Technical background in previous roles with a good understanding of or hands-on experience with projects related to IT infrastructure
• High degree of autonomy and proactivity, strong mentality in high pressure situations
• Excellent leadership and customer facing skills
• Experience in overall talent management (hiring, development, assignments, coaching, evaluation, annual planning, etc.)
• Excellent documentation skills
• High level of multitasking skills
• Strong teamwork-building skills and attention to detail of team members
• Extensive working experience with Microsoft Office
• International project certification such as PMP or PRINCE2
• Ability to influence and consult in key technical decisions in project delivery (providing options that consider pros, cons, and risks)
• Experience in technical consulting work for major clients.
• Experience in managing projects in collaboration with overseas members in global projects.
• Team players and team builders who take initiative