Job Summary: We seek a dynamic and customer-focused Customer Engagement Specialist to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our customers. This role involves working closely with various departments to enhance customer satisfaction and loyalty.

Key Responsibilities:

• Develop and execute customer engagement strategies to increase product adoption and customer retention.
• Develop and maintain strong relationships with customers to understand their needs and ensure their satisfaction with our software product.
• Monitor users' behavioral habits and changes in various indicators through data analysis, tap users' real needs, enhance user stickiness and improve user value.
• Gather and analyze customer feedback to identify areas for improvement and work with the product team to implement changes. Participate in user demand analysis work, and provide supportive opinions for business processes, product development, and iteration
• Prepare regular reports on customer engagement activities and outcomes, presenting findings to management.

Qualifications:

• Education: Bachelor’s degree in business, Marketing, Communications, or a related field.
• Experience: 2+ years of experience in customer engagement, customer support, or a related role, preferably in the software industry.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Knowledge of the software industry and product lifecycle.
  • Fluent in English as a working language