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CSP Customer Fulfillment Specialist

Lenovo

Lenovo

Customer Service
Monterrey, Nuevo Leon, Mexico
Posted on Dec 8, 2024

General Information

Req #
WD00075124
Career area:
Supply Chain
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Friday, December 6, 2024
Working time:
Full-time
Additional Locations:
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

About Lenovo
Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

Who You’ll Work With

Lenovo's Infrastructure Solutions Group is innovating the future-defined data center today. From the simplest to the most complex IT environments for all types of workloads, our servers, storage, networking, and solutions help maximize data centers' potential.

What You’ll Do

We’re looking for an enthusiastic candidate, a career-minded professional with a strong background in supply chain planning and execution, to join our team. As a Customer Fulfillment Specialist, you will be at the heart of our operations, ensuring that every order is shipped according to our Service Level Agreements (SLA). You will learn about our portfolio, gain an overview of the supply chain process, and develop your analytical thinking and reasoning skills.

This is an exciting role where you’ll interact with global team members, customers, manufacturing sites, and vendors. If you thrive in a fast-paced environment, enjoy building relationships to uncover opportunities, and are passionate about connecting the dots to get the job done, this is the role for you.

Responsibilities

  • CSP Parts Management.
  • Our key KPI is to ensure every single order ships according to the SLA (PSSD/RPSSD).
  • Owners to drive any Supply or Material Allocation.
  • Interlock with Multiple teams on critical orders and open issues.
  • Interlock with suppliers and logistics
  • Customer facing
  • Shortage analysis and reporting
  • Deal with special customer requirements.
  • Control risk buy
  • Review daily backlog to get in front of potential issues affecting customers.

Position Requirements

  • Advanced Excel skills.
  • SAP S4, IPS, BSR
  • English proficiency.
  • Ability to work under pressure and deadlines.
  • Customer Service skills.
  • Strong ownership, leadership and sense of urgency.
  • Positive attitude.
  • Embrace challenge, find complex and challenging situations as opportunities to learn.
  • Innovative thinking.
  • Proactive and organized.
  • Project Management skills.

Activities to learn in CSP Customer Fulfillment Team

  • Learn about T1 portfolio
  • Overview on supply chain process.
  • Analytical Thinking and Reasoning.
  • KPIs and BMS.
  • Enhance leadership and communication skills.
  • Networking with different local and WW Teams.
  • Executive presentations to WW Teams.
  • Innovation driving better decision making.
  • Learn about WW Projects
  • Location Monterrey, México
  • Minimum Education Required: Degree or equivalent business experience
  • Experience 1-3 years

Additional Locations:
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey
* Mexico
* Mexico - Nuevo León
* Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey