Are you an experienced leader with a talent for managing complex contracts and projects across multiple countries? Do you enjoy working with diverse cultures and evolving contracts through technology and business changes? If so, we have an exciting opportunity for you!

As a Service Delivery Manager at Lenovo, you will act as the single point of contact for customers, partners, vendors, and internal business divisions, ensuring Managed Service contracts are fulfilled on time and within budget. You will own the customer relationship across various parties, driving efficiency and effectiveness to maintain high levels customer satisfaction.

Key Responsibilities:

• Relationship Management: Serve as the primary contact for customers, partners, vendors, and internal teams.
• Service Delivery: Lead complex service delivery processes, develop creative solutions to problems, and ensure contractual service deliverables are met.
• Customer Advocacy: Maximise the value of Lenovo products and services throughout the customer lifecycle, manage escalations, and act as the customer's advocate.
• Communication and Coordination: Ensure effective ownership, communication, and facilitation of delivery activities between all stakeholders.
• Data Analysis: Compile, analyse, and interpret statistical data and trends related to service level and operational effectiveness.
• Problem Solving: Coordinate and oversee problem-solving efforts between customers and internal Lenovo functions.
• Post-Incident Reporting: Develop and deliver post-incident reporting and ensure continual service improvement.
• Financial Management: Manage Lenovo and vendor invoices, control account P&L, and verify cost model content and pricing during handover from transition to steady-state, and throughout the contract lifecycle.
• Resource Management: Manage internal and external resources to meet set deadlines.

Position Requirements:

• 7+ years of experience in a similar position within Service Delivery
• Sound business acumen along with effective decision making, contract negotiation and management, and solution development. Analytical, problem-solving, and strategic planning abilities
• Project management and organisational skills to lead end-to-end solution development
• Excellent communication skills to be able to effectively communicate and negotiate to C-Level. Team player with a proactive and autonomous work style
• Experience in consumption-based solutions, including calculation and billing.
• MS Dynamics and ServiceNow experience desirable
• Fluent English speaker
• Availability for 30% travel