The ITSM Transition Specialist is responsible for managing and coordinating the transition of IT services into production. This role ensures new or modified services meet defined requirements, align with IT Service Management (ITSM) practices, and are delivered with minimal risk to ongoing operations. The role acts as a bridge between project teams and operational support teams, facilitating smooth handovers and ensuring operational readiness.

Key Responsibilities:

Plan and execute service transition activities for new or changed IT services.

Coordinate with project managers, service owners, change managers, and support teams.

Ensure services are designed for supportability and aligned with ITIL best practices.

Validate operational readiness through service acceptance criteria, documentation, and training.

Develop and maintain transition plans, service readiness checklists, and risk assessments.

Assist in the creation and approval of Service Design Packages (SDPs) and knowledge articles.

Ensure configuration and asset data is accurate and updated in the CMDB.

Support Change Management processes to ensure smooth implementation.

Monitor early life support (ELS) phases and transition KPIs to ensure stability and support efficiency.

Identify process improvements and contribute to continual service improvement (CSI).

Requirements:

Education & Experience:

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

7+ years of experience in IT Service Management or related roles.

Proven experience with service transition, change management, or release management.

Skills & Competencies:

Strong understanding of ITIL framework (ITIL v3 or ITIL 4 certification preferred).

Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).

Excellent communication, coordination, and stakeholder management skills.

Strong documentation and organizational abilities.

Problem-solving and risk assessment capabilities.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

ITIL Intermediate or Expert level certification.

Experience in cloud, DevOps, or Agile environments.

Knowledge of project management methodologies (e.g., PRINCE2, PMP).