Job Overview:

Lenovo seeks a Legal Operations Support Specialist to play a critical role in creation and maintenance of dashboards and reporting packages for Legal leadership and internal customers.

Job Responsibilities (Essential functions and duties):

Create test case process and documentation for reuse when changes are moving to production

Test for when changes are moving to production

Support eSignature questions and inbox


Support User on the system with processing and technical questions via support inbox

Report on user interaction and counts

Provide Training Programs and Delivery

Create system documentation on dashboard; update it upon change and annually. for users and support

Support data searches from the system.

Support other legal Operations projects such as AI and system enhancements

Identify data gaps and make recommendations based on industry trends and tool enhancements.

Basic Job Requirements:

• Prior work experience - 4 years total

• 4 years of relevant experience with data management and user support

• Excel expert – 4 years of demonstrated advanced data analysis work

• System Process Documentation and Support – 2-4 years

• Ability to analyze data and follow up on changing trends and outliers to identify improvements – 2-4 years

• Knowledge/Skills/Abilities/Competencies (KSAC’s)

• Use of other dashboard tools (Tableau, ClickSense)

• SharePoint capabilities

• Process Flow charts and word documentation for processes

• Project coordination – task planning

• Demonstrated ability to learn new software and systems quickly.
  Demonstrated ability to work in support of end users

• Demonstrated capability to work with external and internal support personnel on projects and issues resolution
  
  

• Educational Requirements

Bachelors

• Travel Requirements (expected % travel)

• Less than 10%
  

• Language

• Expert fluency – English, multi- language fluency is desired.

Preferred Requirements

• ELM or other legal systems – 4 years preferred.

• Exposure to project and process management tools (MS Project, Smartsheet, MS task planner) and familiarity with scrum and agile project methodologies

• Use of Data Analysis Languages (Python, SQL, R)

• JAVA development a plus

• Developed critical thinking and proactive problem-solving skills, with a willingness to get into the details of complex problems and drive creative solution

• Excellent oral, written and interpersonal communication skills

• A strong team player who can work well with colleagues in all functional groups

• Committed to his/her personal growth and development by actively seeking feedback and responding with constructive action

• AI Prompt experience a plus
  

• D365 Experience preferred