Application Performance Monitoring & Observability:

• Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability.
• Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps.
• Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements.
• Utilize session-replay tools to diagnose user behavior and performance issues.
• Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
• Build and maintain dashboards, alerts, KPIs, and performance trend reports.
• Support and maintain health of monitoring platforms, including regular patching and upgrades.
• Create knowledge base articles, training materials for clients and internal teams.
• Provide technical training to clients and mentoring to team members on performance monitoring best practices.
• Collaborate with application developers and infrastructure teams for end-to-end performance troubleshooting and tuning.
• Engage in incident response and troubleshooting for clients.
• Participate in on-call rotations and flexible maintenance windows.