Employer: Lenovo Japan, LLC
Work location: Akihabara UDX (Tokyo)
Smoking: Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX
Employment condition: Permanent Staff (Probation period: 6 months)
# of hirings: 1HCs
Expected salary: Depending on the current salary and experience, we would arrange the reasonable salary.
Overtime allowance: Applicable
Working hours: 9:00-17:45 (Rest time: 1 hour (12:00-13:00))
Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday
Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc.
■About Organization
- Report to: Head of Commercial Marketing
- Subordinates: 0
- Number of Peers: 4
■Roles and responsibilities
Customer Relationship Marketing Communication representative who drives the projects of BtoB marketing infrastructure and communication scheme optimization by utilizing CRM/MA tools to realize Lenovo’s commercial business growth. Also marketing assistance roles are included in this role.
- Understand Lenovo’s CRM/MA tools such as Marketo and Dynamics etc. Lead the project of customer lead/pipeline nurturing process optimization among company wide.
- Manage CRM and the projects which cover its Goal, KPI, Process, Timeline, Resources etc. Drive it as project manager.
- Co-work with internal stakeholders such as segment marketer, communication team, commercial sales, operation, and the counterpart from Asia pacific in timely manner.
- Involve appropriate external vendor resources and manage it.
- Give direction to organization as professional of CRM/MA.
- Analyze the data, understand the customers’ buying behavior, and solve the issues to contribute to sales.
- Manage leads in D365/ Marketo and import them.
- Other marketing assistance such as events support of other marketing members
■Key Interaction with:
- Internal: Segment marketer (from Marketing team), Commercial sales, Asia Pacific HQ, Sales operation, eCommerce, Product & Strategy etc.
- External: Channel Partners, Customers, Creative Agency, Media Agency, Operational Agency, Event Agency
■Requirements
Must Have – essential
- CRM/MA project participation more than 3 years
- Manage any CRM tools
- BtoB marketing more than 3 years
- CRM tool optimization management
- Native Japanese with daily English conversation skill
- Documentations (Microsoft Office)
- Proactive attitude
- Logical thinking
- Analytics
- Multi tasker
Good to have - desirable
- CRM/MA project lead more than 3 years
- Website operation management
- Digital marketing
- Managing external resources
- Understanding of Marketo
- Understanding of Dynamics
■Typical candidate - CRM Communication staff from CRM operation firm or IT consulting firm or MA tool provider
